Guest Correspondence Ambassador

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! The sights! The sounds! The tastes! As a Guest Correspondence ambassador you will help provide the best customer experience. And you’ll provide the expertise and leadership that makes it all happen. Right now, we have a challenging and rewarding opportunity for a passionate, forward-thinking communications leader. What you get to do: Work in a team environment and interact with others in a professional manner Assist Guest Correspondence Supervisor with various special projects Become an advocate for the company in social media spaces, engaging in dialogues and answering questions that support company initiatives Monitor and update multiple park social media outlets for content and accuracy, reply to guest inquiries in a real time environment, and coordinate park responses Actively seek to change negative guest sentiment through strategically engaging with the social followings and providing value based concern resolution. Develop organizational elements in order to implement a proactive process for capturing happy, loyal guest online reviews. Correspond with guests regarding their visit to our parks through email, phone, written, online, and face to face dialogue Maintain content and continuously update ride wait times for in park mobile app Assist as needed with new web, mobile and app development and management Liaison with Operations staff on digital strategies, initiatives, reviews, issues, etc. Maintain daily paperwork, records of guest correspondence and provide analysis to senior leadership Monitoring weather and communicating weather conditions to all departments, maintaining accurate logs and records as it relates to changing weather codes. Work hours include park operating hours in all operating schedules (HOS, Christmas Town, Summer Nights) Perform other duties as assigned What it takes to succeed: Be at least 18 years old Have a High School diploma or GED Have 6 months of park experience (Internal only) Have excellent negotiating and communication skills (written and oral) with an ability to adapt communication style to a number of different audiences Be proficient in Microsoft Office applications Have strong guest relations skills Have a professional demeanor Have strong technical aptitude including understanding or ability to learn multiple content management systems and digital suites Ability to use analytical skills to troubleshoot issues with guest pass member account(s), mobile app issues, and website issues. Enthusiastic, confident performer and team player with the ability and passion to work in a demanding and fast paced environment Ability to manage and prioritize diverse projects Valid Driver's License and ability to meet company driving guidelines, preferred Be able to work up to 28 hours per week with a flexible schedule including weekends, evenings, and holidays Be willing to transfer to other Operations positions in event of CDC recommendations What else is important: Be able to lift, carry, push and pull up to 50 pounds occasionally Be able to sit for long periods of time Perform tasks that require occasional; bending from waist to floor, kneeling and squatting, and reaching overhead Position will perform frequent simple hand grasping and fine manipulation (use of keyboard/writing) work Be able to work indoors and outdoors, in varying weather, to include extreme heat. Considerable walking and transitioning between indoor and outdoor environments is required The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: FREE park admission Discounts on park admission tickets and passes for family and friends Park discounts on food, merchandise, etc. Scholarship opportunities Exclusive employee events and giveaways EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS. SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.