What are the responsibilities and job description for the PC Technician (Top Secret Clearance Required) position at DNI (Delaware Nation Industries)?
Delaware Nation Industries is looking for a PC Technician to support our SITEC 3 EOM contract. The purpose of the Special Operations Forces Information Technology Enterprise Contract SITEC 3 EOM Program is to provide USSOCOM with Operations and Maintenance (O&M) services to maintain uninterrupted IT functionality across the globe. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the J6 organization, and ultimately the end-user.
Responsibilities:
- Monitors and responds to technical hardware and software problems utilizing hardware and software testing, tools and techniques.
- Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance.
- Assists with installation of workstations and associated hardware.
- Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment.
- Logs, validates and diagnoses customer issues, on the full range of products.
- Provides the customer with a solution through information gathering, analytical trouble shooting and problem research, or escalates the ticket to the appropriate resolution group.
- Escalates calls to agreed service levels.
- Installs, configures and maintains desktop and laptop PCs and peripherals such as printers
- Installs and configures application and operating system software and upgrades
- Troubleshoots and repairs hardware and network connectivity issues
- Removes old equipment and performs data migration to new machines
Qualifications:
- Top Secret Security Clearance
- Security or equivalent certification
- 2 Years of experience.