What are the responsibilities and job description for the People & Culture Manager position at dnata?
Overview
We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a People & Culture Manager to join our Everett, MA team supporting the Boston Logan airport .
The People & Culture Manager plays a strategic and operational leadership role in supporting the full employee lifecycle across one or more units within dnata Catering USA. This role is responsible for delivering effective HR practices aligned with the company’s people strategy, values, and compliance standards. Acting as a trusted advisor and leader of HR team members, the Manager drives initiatives that promote employee engagement, culture, performance, and legal compliance. This role holds direct accountability for ensuring all HR activities uphold dnata’s Group HR and Global Values.
What We Offer
You Will
Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
All People & Culture leaders are expected to model and uphold dnata’s Group HR and Global Values. As a manager, this includes holding others accountable for their alignment with these values and integrating them into daily decisions, policies, and people practices.
dnata Group HR Values
There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:
Delivering:
Does what they say they will. And they balance the needs of our customers' needs with our business's needs.
Drive
Always gets the job done. And still put the needs of our business first.
Open to opportunity:
Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.
Business thinking:
Understand our business. Uses this understanding in their day-to-day work and plans for the future.
Collaborate:
Look for solutions that work for themselves, their team, and the whole organization.
Engaging others:
Acts in a way that gets others on board – and when things don’t go to plan, they deal with conflict in the right way.
Provide direction:
Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.
Developing talent:
Self-aware. Always learning. Always developing. And always helping others to develop, too.
dnata Catering’s Core Values
At dnata Catering, our people and operations are guided by six global values that shape how we work every day:
Joining dnata Catering means being part of a people-first culture that values respect, quality, and innovation. Our teams work together to deliver outstanding culinary experiences, solve problems proactively, and continuously improve to serve our airline customers worldwide.
Diversity Matters
We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer, and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.
We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a People & Culture Manager to join our Everett, MA team supporting the Boston Logan airport .
The People & Culture Manager plays a strategic and operational leadership role in supporting the full employee lifecycle across one or more units within dnata Catering USA. This role is responsible for delivering effective HR practices aligned with the company’s people strategy, values, and compliance standards. Acting as a trusted advisor and leader of HR team members, the Manager drives initiatives that promote employee engagement, culture, performance, and legal compliance. This role holds direct accountability for ensuring all HR activities uphold dnata’s Group HR and Global Values.
What We Offer
- Salary Range: $89,000.00 - $137,000.00
- Comprehensive Benefits Package: Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision
- Complimentary Daily Meals:Enjoy breakfast, lunch, and dinner during your shift
- Purpose-Driven Work:Be part of a mission to deliver on the promises our customers make, guided by our values of safety, respect, teamwork, and innovation.
- Career Growth & Recognition:Accelerate your career with structured development programs, mentorship, and our Najm recognition platform that celebrat
You Will
- Partner with operational leadership to align HR initiatives with business goals.
- Lead local workforce planning, talent management, and succession initiatives.
- Contribute to HR strategic planning, employee retention strategies, and labor cost control for the unit/s.
- Advise managers on organizational structure, change management, and workforce optimization.
- Employee Relations, Labor, and Compliance
- Oversee complex employee relations matters, including investigations, disciplinary actions, grievances, and resolutions in collaboration with the Employee Relations Manager.
- Ensure compliance with federal, state, and local employment laws, including wage and hour, EEO, ADA, FMLA, and union CBAs.
- Act as the escalation point for sensitive HR matters at the unit level.
- Ensure consistent application of policies and corrective action practices.
- Lead and develop People & Culture Generalists and Coordinators across assigned units.
- Ensure training, performance goals, and compliance activities are met by all HR staff.
- Foster a strong team culture aligned with dnata values, emphasizing development and collaboration.
- Culture, Engagement & Performance
- Champion the People Experience pillars: teamwork, belonging, wellbeing, and recognition.
- Lead culture survey rollout, analysis, and action planning with unit leaders.
- Support leadership development, employee feedback channels, and recognition programs.
- Promote performance management through coaching, calibration, and follow-up.
- Support unit hiring in partnership with Talent Acquisition, ensuring staffing levels meet operational needs.
- Oversee onboarding experience and early engagement strategy to reduce turnover and improve readiness.
- Partner with local leaders on CDL recruitment, pipeline development, and compliance with local licensing laws.
- Oversee HRIS accuracy, timecard reviews, leave management, and audit readiness.
- Collaborate with payroll and benefits teams on employee inquiries and system compliance.
- Monitor key HR metrics such as turnover, absenteeism, disciplinary actions, and training completions.
- Other duties as assigned.
Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
- 6 years of progressive HR experience, including 2 years in an HR leadership role; union environment experience preferred.
- Strong knowledge of U.S. labor laws Massachusetts labor law compliance preferred.
- Proven leadership of HR teams with multi-unit responsibility.
- Experience in food service, manufacturing, aviation, or logistics industries is a plus.
- HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) strongly preferred.
- Bilingual (English/Spanish or other) preferred.
All People & Culture leaders are expected to model and uphold dnata’s Group HR and Global Values. As a manager, this includes holding others accountable for their alignment with these values and integrating them into daily decisions, policies, and people practices.
dnata Group HR Values
- Safety & Security – We support a culture of wellbeing by creating and maintaining a safe and secure environment for our people.
- Collaboration – We work together as one HR, leveraging each other’s strengths and striving toward shared goals for the success of the organisation.
- Integrity – We maintain strong ethical principles even when it’s challenging and always act in the best interests of our people and the organisation.
- Respect – We value the dignity, rights, and contributions of our colleagues, and create a culture of mutual consideration, understanding, and respect.
- Accountability – We are ambassadors who take ownership of our actions and decisions and consistently deliver results as part of a high-performing community.
- We are safe – We prioritize safety in every action and decision we make.
- We play to win – We drive results and celebrate success.
- We respect everyone and work as a team – We treat people with dignity and achieve more through collaboration.
- We are future-thinking – We innovate, adapt, and continuously improve.
There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:
Delivering:
Does what they say they will. And they balance the needs of our customers' needs with our business's needs.
Drive
Always gets the job done. And still put the needs of our business first.
Open to opportunity:
Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.
Business thinking:
Understand our business. Uses this understanding in their day-to-day work and plans for the future.
Collaborate:
Look for solutions that work for themselves, their team, and the whole organization.
Engaging others:
Acts in a way that gets others on board – and when things don’t go to plan, they deal with conflict in the right way.
Provide direction:
Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.
Developing talent:
Self-aware. Always learning. Always developing. And always helping others to develop, too.
dnata Catering’s Core Values
At dnata Catering, our people and operations are guided by six global values that shape how we work every day:
- Safety – We put the well-being of our people and operations first, encouraging everyone to speak up for safety.
- Performance-Driven – We set ambitious goals and consistently strive to exceed them.
- Respect – We care for our people, our environment, and our brand, treating everyone with dignity.
- Service Excellence – We deliver reliable, high-quality service in every interaction.
- Delighting Customers – We create extraordinary experiences that go beyond expectations.
- Imagination – We embrace innovation and adapt to meet the needs of tomorrow.
Joining dnata Catering means being part of a people-first culture that values respect, quality, and innovation. Our teams work together to deliver outstanding culinary experiences, solve problems proactively, and continuously improve to serve our airline customers worldwide.
Diversity Matters
We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer, and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.
Salary : $89,000 - $137,000
