What are the responsibilities and job description for the General Manager position at dnata?
dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
As a dnata General Manager, you have an essential role of continuously optimizing and aligning operational efficiencies to promote a successful and productive workforce. You will lead a safety centric culture, maintain compliance with all authorities, drive customer service, and keep the promises our customers make.
YOU WILL
Lead a safety centric culture through consistent execution and implementation of company resources and processes.
Responsible for the day-to-day administration and operation of the SMS/IMS at the station level
Ensure that your station operates in compliance with all company policies and procedures, and adheres to the company's mission, vision, and values statements.
Ensure consistent practices and processes are utilized around asset management, financial reporting, state, and local government regulations.
Direct management and supervisory staff responsible for the primary business functions at the Station.
Direct and participate in the acquisition, training, and on-boarding of team members.
Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments.
Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and
mentoring.
Establish and maintain a structured communication process between
departments, groups, and team members to support the Station’s commitments to customers, individuals, and our Company.
Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes.
Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules.
Encourage employee suggestions and involvement in the improvement and growth of the Station, its processes, and people.
Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management.
YOU HAVE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree or 6 years related experience and/or training, or equivalent combination of education and experience.
Full knowledge of airline ramp service handling procedures, aviation safety and security procedures.
Effective communication skills.
Analytical and organizational skills.
Proficient in Microsoft Office.
Must be comfortable working nights, weekends, holidays, and in all weather conditions.
Possess/maintain a valid state driver’s license and other FAA/Airport required identification/seals or authorizations.
Pass pre-employment background check.
Travel as required.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.
dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
As a dnata General Manager, you have an essential role of continuously optimizing and aligning operational efficiencies to promote a successful and productive workforce. You will lead a safety centric culture, maintain compliance with all authorities, drive customer service, and keep the promises our customers make.
YOU WILL
Lead a safety centric culture through consistent execution and implementation of company resources and processes.
Responsible for the day-to-day administration and operation of the SMS/IMS at the station level
Ensure that your station operates in compliance with all company policies and procedures, and adheres to the company's mission, vision, and values statements.
Ensure consistent practices and processes are utilized around asset management, financial reporting, state, and local government regulations.
Direct management and supervisory staff responsible for the primary business functions at the Station.
Direct and participate in the acquisition, training, and on-boarding of team members.
Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments.
Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and
mentoring.
Establish and maintain a structured communication process between
departments, groups, and team members to support the Station’s commitments to customers, individuals, and our Company.
Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes.
Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules.
Encourage employee suggestions and involvement in the improvement and growth of the Station, its processes, and people.
Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management.
YOU HAVE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree or 6 years related experience and/or training, or equivalent combination of education and experience.
Full knowledge of airline ramp service handling procedures, aviation safety and security procedures.
Effective communication skills.
Analytical and organizational skills.
Proficient in Microsoft Office.
Must be comfortable working nights, weekends, holidays, and in all weather conditions.
Possess/maintain a valid state driver’s license and other FAA/Airport required identification/seals or authorizations.
Pass pre-employment background check.
Travel as required.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.
dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.