E-Commerce Operations Associate

DNAM Brands is a family-owned and operated owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. As our direct-to-consumer business continues to grow, we are seeking a highly organized and detail-oriented E-Commerce Operations Associate to support the daily operations of our Shopify Plus e-commerce business.

Reporting to the Senior E-Commerce Merchandising Manager, this role is responsible for maintaining product catalogs, supporting product launches, ensuring website accuracy, assisting with merchandising execution, and generating operational reports that help drive business decisions. This is an excellent opportunity for someone who enjoys working behind the scenes, has exceptional attention to detail, and thrives in a fast-paced ecommerce environment.

Responsibilities

Product Catalog Management

• Build, maintain, and organize product catalogs within Shopify Plus
• Create and update products, variants, pricing, SKUs, UPCs, collections, tags, product descriptions, metafields, SEO information, and product attributes
• Perform bulk product uploads and edits using CSV imports and Shopify bulk editing tools
• Maintain accurate product information across all ecommerce channels
• Ensure consistency across sizing, colors, fabrics, collections, product categories, and merchandising attributes
• Conduct quality assurance checks after imports and product updates to ensure data accuracy
  
  
  

Product Launch Coordination

• Support product launches by maintaining launch timelines and readiness checklists
• Coordinate with Creative and Marketing teams to ensure product photography, imagery, copy, and digital assets are delivered on time
• Verify product pages are complete before launch, including:
• Images
• Pricing
• Product descriptions
• Size guides
• Variants
• Inventory availability
• SEO fields
  
• Perform pre-launch and post-launch quality assurance testing across desktop and mobile devices
• Help identify and resolve launch issues before products go live
  
  
  

Merchandising Support

• Assist with daily merchandising updates within Shopify Plus
• Maintain collections, featured products, product badges, promotional placements, and cross-sell recommendations
• Support seasonal launches, promotional campaigns, and homepage merchandising updates
• Ensure products are properly categorized and easy for customers to discover
  
  
  

Reporting & Analytics

• Generate daily, weekly, and monthly e-commerce reports for leadership
• Monitor key business metrics including:
• Best-selling products
• Inventory levels
• Sell-through rates
• New product performance
• Collection performance
• Website traffic
• Conversion trends
  
• Support Google Analytics 4 (GA4) reporting by pulling standard ecommerce reports and identifying unusual performance trends
• Maintain reporting dashboards using Excel, Google Sheets, and Shopify Analytics
  
  
  

Shopify Operations & Automation

• Support the day-to-day administration of Shopify Plus
• Assist in maintaining Shopify automations and operational workflows
• Ensure new products, collections, and merchandising updates align with automation rules and business processes
• Help troubleshoot operational issues related to product setup, merchandising, or automation workflows
• Maintain documentation for ecommerce processes, workflows, and standard operating procedures
  
  
  

Cross-Functional Collaboration

• Partner closely with E-Commerce, Marketing, Creative, Inventory Planning, Customer Service, Warehouse Operations, and Production teams
• Support product launches, inventory updates, promotional campaigns, and seasonal merchandising initiatives
• Communicate launch readiness and operational issues to appropriate stakeholders
  
  
  

Continuous Improvement

• Identify opportunities to improve product setup processes, reporting efficiency, and merchandising workflows
• Stay current on Shopify Plus features, ecommerce best practices, and emerging digital commerce technologies
• Support process improvements that enhance operational accuracy and scalability
  
  
  

Qualifications

• Bachelor's degree or equivalent experience in Business, Marketing, E-commerce, Operations, or a related field
• 2 years of e-commerce operations or Shopify administration experience
• Strong hands-on experience with Shopify or Shopify Plus
• Advanced proficiency in Microsoft Excel and Google Sheets, including:
• VLOOKUP/XLOOKUP
• INDEX/MATCH
• Pivot Tables
• Filters
• Data Validation
• CSV Imports & Exports
  
• Experience maintaining product catalogs and performing bulk product uploads
• Basic working knowledge of Google Analytics 4 (GA4)
• Exceptional attention to detail and strong quality assurance skills
• Excellent organizational and time management abilities
• Comfortable managing multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Self-motivated with a proactive, problem-solving mindset
  
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.