Studio Manager

Flow Pilates is a boutique Pilates studio in the heart of Chapel Hill, dedicated to fostering a welcoming community and helping clients achieve their mind-body health goals. We are seeking a highly motivated and self-driven Studio Manager to become the cornerstone of our operations, ensuring a seamless experience for our clients and driving sustainable growth.This is a key leadership role for a proactive individual who loves building relationships and managing all facets of a successful studio.Position OverviewAs the Studio Manager, you will be the operational and administrative leader of the studio. You will be responsible for everything from driving sales and managing client relationships to handling all administrative duties and coordinating with suppliers. The ideal candidate is exceptionally organized, has a passion for wellness, and possesses a strong sales and customer-service mindset.Key Responsibilities1. Sales & Customer Relationship Management• Serve as the primary point of contact for all new leads, promptly following up on marketing inquiries via phone and email.• Proactively manage the entire sales-cycle from calling new prospects and conducting studio tours to closing new membership agreements.• Oversee all membership renewals and build lasting relationships with our clientele to ensure high retention rates.• Champion an exceptional in-studio experience, resolving any client issues with professionalism and care.2. Studio Administration & Operations• Manage all ongoing administrative aspects of the studio, including the front desk, client scheduling software, and instructor shifts.• Oversee all studio assets and services, ensuring equipment (reformers, etc.) is well-maintained, the studio laptop is functional, and cleaning services are performing.• Handle client payments, new member agreements, and payment-related inquiries.• Manage inventory and coordinate with suppliers for all studio needs, including office supplies, retail, and professional services.3. Reporting & Owner Coordination• Utilize our studio management software to pull and analyze key performance data.• Prepare and send regular recurrence reports (e.g., recurring membership revenue, client retention, and attendance).• Participate in weekly recurrence video meetings with the owner to discuss studio performance, sales goals, and strategic planning.What We're Looking For• Self-Driven & Proactive: You are a natural problem-solver who takes initiative and can work independently without constant oversight.• Sales-Oriented: You are comfortable and confident in a sales-driven role, motivated by achieving targets and earning bonuses.• Exceptional Organizer: You thrive on managing multiple priorities at once, from spreadsheets and schedules to client conversations.• Strong Communicator: You have excellent verbal and written communication skills, whether you're welcoming a new client or negotiating with a supplier.• Tech-Savvy: You are proficient with computers and can quickly learn our studio management software (e.g., Mindbody, Glofox, or similar).• Passionate about Wellness: A background in or passion for Pilates, fitness, or the wellness industry is a major plus.To ApplyPlease send your resume and a brief cover letter explaining why you are the perfect fit for this role to ncflowpilates.fit@gmail.com. In your cover letter, please tell us about a time you took initiative to solve a problem in a previous role.Flow Pilates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.