NAA Engagement Specialist (Onsite)

Hi,

Hope all is well, Please revert me with an updated resume if you would like to apply for this role,

Title : NAA Engagement Specialist (Onsite)

Duration : 6 Month

Location : Boston, MA

Job Description:

• Documentation
• Analysis
• Stakeholder Engagement
• Workflow Management
• Data Interpretation

End-User Engagement & Discovery

• Lead structured engagement sessions with lab scientists, instrument operators, and Business System Owners across all  sites Boston, SanDiego, Oxford/UK, and others) to understand how Non-Attributable Accounts (NAAs) are currently used in day-to-day operations.
• Document current-state workflows, instrument dependencies, and access patterns for each active NAA, with particular focus on the top NAA-host pairs driving the majority of activity.
• Build and maintain a comprehensive registry of system owners and end users associated with active NAA-dependent host names across the Lab OU.

• NAA Usage Documentation & Analysis
• Work with the engineering team to interpret NAA login activity data, translating technical findings (allow/deny lists, host activity logs, delta analyses) into plain-language summaries for business stakeholders.
• Document the specific purpose, frequency, and operational context of NAA use for each account-host pair under review, creating a living record that informs both remediation decisions and future audit requirements.
• Serve as the primary point of contact for Business System Owners navigating the transition from NAAs to attributable accounts and properly managed service accounts.
• Support system owners in completing required actions (engagement confirmations, vendor access approvals, ServiceNow requests) within program timelines.
• Content Development & Communications
• Draft targeted communications to lab heads, site heads, and Business System Owners as the program progresses, in coordination with the Lab Solutions leadership team.
• Build review-ready content packages for leadership updates, including workstream status summaries, stakeholder engagement progress, and outstanding risk items.
• Cross-Workstream Support
• Support business analysis activities across all four active security workstreams: NAA remediation, software download restrictions, vulnerability remediation, and USB data transfer restrictions.
• Contribute to the demand intake process by helping end users and vendors navigate the ServiceNow-based service account request workflow once activated.
• Required Education Level
• Bachelor’s degree required (B.S. in Business, Information Systems, Life Sciences, or a related field, or equivalent practical experience).

Required Experience

• Experience producing clear, professional documentation including process maps, workflow descriptions, stakeholder registers, and training materials.
• Experience supporting technology change programs or system migrations, particularly those requiring significant end-user engagement, is highly desirable.

Required Knowledge / Skills

Stakeholder Engagement & Communication

• Exceptional interpersonal and communication skills — able to build trust quickly with scientists, lab operators, and senior Business System Owners across multiple sites and cultures.
• Ability to translate complex technical concepts (Active Directory, service accounts, NAAs, endpoint security) into plain language that non-technical audiences can act on.
• Comfortable facilitating structured discovery workshops, one-on-one interviews, and group review sessions both in-person and virtually across global sites.

• Documentation & Analysis
• Strong documentation skills with a high standard for accuracy, clarity, and completeness.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and collaboration tools (Confluence, SharePoint, or equivalent).
• Content & Training Development
• Familiarity with Confluence or similar wiki-based platforms for publishing and maintaining living program documentation.
• Working Style
• Highly organized and self-directed — able to manage multiple stakeholder engagement tracks simultaneously across different sites and workstreams.
• Detail-oriented with strong follow-through — ownership of open items through to resolution is essential in this role.
• Collaborative and culturally aware — this role engages stakeholders across US East Coast, US West Coast, and UK sites with different working norms and constraints.
• Resilient and adaptable — comfortable operating in a program where scope, priorities, and stakeholder

If you are interested, please share your updated resume and suggest the best number & time to connect with you

Thanks & Regards