What are the responsibilities and job description for the Customer Success Manager - Spray Drones position at DMR TECHNOLOGIES INC?
Customer Success Manager – Spray Drones
Position Summary
DMR Technologies is seeking a relationship-driven Customer Success Manager – Spray Drones to become the primary point of contact for our growing network of agricultural equipment dealers, commercial operators, and drone customers.
Once a customer purchases a DMR spray drone—or a dealership joins our dealer network—your mission begins.
You will help customers confidently launch, operate, demonstrate, support, and grow their drone programs. Whether you're onboarding a 20-location agricultural dealership, training a first-time drone owner, assisting a commercial applicator, or helping troubleshoot a field issue, you'll play a critical role in ensuring our customers succeed long after the sale.
This position combines customer success, account management, technical support, product demonstrations, and relationship building into one highly visible role.
What You'll Do
Customer Success
- Serve as the primary relationship manager for assigned dealer and customer accounts.
- Build long-term partnerships through proactive communication and regular follow-up.
- Ensure customers remain engaged and successful after purchasing DMR equipment.
- Identify opportunities for additional equipment, accessories, training, and services.
Dealer Development
- Onboard new agricultural equipment dealers.
- Conduct dealership launch meetings.
- Help dealers develop their drone sales strategy.
- Train dealership personnel on DMR products.
- Support dealers during their first demonstrations and customer deliveries.
Customer Training
- Conduct product demonstrations.
- Deliver train-the-trainer sessions.
- Help first-time drone operators become confident users.
- Assist with startup, maintenance, firmware updates, and best practices.
- Support both in-person and virtual training.
Customer Support
Be the first call when customers need help.
Examples include:
- \"My drone won't arm.\"
- \"A nozzle broke.\"
- \"I'm getting an error message.\"
- \"How do I update firmware?\"
- \"Can someone help me quote a spray job?\"
- \"How do I calibrate my aircraft?\"
You won't be expected to know every answer—but you will own the customer relationship and coordinate with Engineering, Operations, Production, or Technical Support until issues are resolved.
Travel & Field Support
- Travel throughout the United States to support dealers and customers.
- Conduct site visits and product demonstrations.
- Attend trade shows and customer events.
- Assist Sales with key account launches and strategic opportunities.
Expected travel: 25–50%
Preferred Background
This role may be an excellent fit for someone with experience in:
- Agricultural equipment
- Precision agriculture
- Customer Success
- Account Management
- Territory Support
- Heavy equipment
- Farm equipment
- Construction equipment
- Industrial distribution
- Drone operations
- Aviation
- Technical sales
Qualifications
Preferred
- FAA Part 107 Remote Pilot Certificate (or willingness to obtain)
- Excellent communication and presentation skills
- Strong relationship-building ability
- Mechanical aptitude and willingness to learn drone technology
- Comfortable speaking to groups and conducting demonstrations
- Organized and self-directed
- CRM experience
- Valid driver's license
- Willingness to travel
What Success Looks Like
Within your first year, you will:
- Successfully onboard new dealers and customers.
- Build trusted relationships across DMR's customer base.
- Improve dealer confidence and product knowledge.
- Increase repeat equipment purchases.
- Help customers resolve issues quickly and professionally.
- Become the trusted face of DMR after the sale.
Why This Position Exists
DMR's Sales Team is responsible for earning new business.
The Customer Success Manager ensures every customer is positioned for long-term success.
Rather than simply delivering a drone and moving on, you'll help dealers, commercial operators, and farmers confidently adopt drone technology, grow their businesses, and become long-term advocates for DMR.