What are the responsibilities and job description for the Patient Care Navigator - Float position at DMOS?
Are you a kind and reliable resource? As a Patient Care Navigator at DMOS, you will guide patients through their orthopaedic journey with us by scheduling follow up appointments, assisting with surgery scheduling, and submitting prior authorizations for procedures. In this full-time, clinic hour position you will work alongside a team of patient care navigators and clinical staff members to create an outstanding patient experience. You will be primarily working in our West Des Moines location but flexible to cover our Ankeny location as well as our Des Moines location if needed To thrive in this role, you are able to recall information quickly and prioritize tasks accordingly.
Here is What You Can Expect:
- Acting as the patient's guide and reliable helper for scheduling surgery and any necessary follow-up care.
- Utilizing Office 365 products to organize physician surgery schedule, insurance prior authorizations and communicating with hospital and ambulatory surgery center staff
- This is a private practice that expects outstanding experiences for patients throughout their orthopaedic journey
- Sitting at a desk for extended periods of time that may seem unnatural
What We're Looking For:
- Calm. Ability to communicate calmly with patients and Physicians.
- Professional. Display a high-level of professionalism when interacting with patients and clinical staff members.
- Multi-tasker. Ability to handle multiple tasks at one time while staying organized.
- Curiosity. You practice the art of listening, asking clarifying questions and avoiding interrupting.
- Experience. Prior exposure to patient care coordination.
- Dependability. Ensures patients receive timely care, promotes a reliable healthcare environment, and supports the overall efficiency of the team.
Why DMOS?
- Consistent schedule, no weekend coverage
- Friendly, fun and dedicated peers
- Outstanding 401(k) with employer match and an annual company profit sharing contribution (even if you don't participate in the employer match)
- Health, dental, and vision insurance including 6 paid holidays and a generous PTO accrual program (as a full-time employee you can anticipate to earn up to 22 days per year)
Join our team of orthopaedic surgeons and discover how your talents will change lives helping our patients get back to living!
DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.
Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email HumanResources@DMOS.com for more questions.