What are the responsibilities and job description for the Helpdesk Support position at Dminds Solutions Inc.?
Job Details
We are seeking a highly skilled IT & AV Support Specialist to provide comprehensive technical support in a high-demand, mission-critical environment. Based on site in New York City, this role requires a hybrid skillset combining Tier 2 end-user support with expert-level audiovisual operations.
The ideal candidate is a proactive problem solver who thrives in fast-paced settings, possessing the technical depth to manage complex macOS/Windows environments and the operational discipline to execute flawless live event support.
Key Responsibilities
End-User Computing & SaaS Support
- Tier 2 Support: Deliver advanced technical support for end-users across mixed macOS and Windows environments, resolving hardware, operating system, and connectivity issues.
- Identity & Access Management: Administer user access and troubleshoot authentication issues using Okta (MFA, SSO, and lifecycle management).
- Collaboration Suite Administration: Support and configure core productivity platforms, including Microsoft 365(Exchange) and Google Workspace.
- Content Management: Manage permissions, access, and troubleshooting for enterprise storage solutions, specifically Box.
- Hardware Lifecycle: configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals.
Audiovisual & Live Event Operations
- Conference Room Management: Configure, operate, and maintain AV control systems, presentation technology, and video conferencing hardware (specifically Zoom Rooms).
- Live Event Support: Provide white-glove technical support for onsite live events, ensuring all audio, video, and streaming components function reliably before, during, and after broadcasts or meetings.
- Rapid Troubleshooting: Perform immediate diagnosis and resolution of AV equipment failures under time-sensitive, live-environment conditions.
- Vendor & Stakeholder Liaison: Collaborate with internal departments and external AV vendors to execute complex technology initiatives and event logistics.
Qualifications & Experience
Technical Skills
- Experience: 5 years of professional IT support experience in enterprise, broadcast, or high-availability environments.
- OS Mastery: diverse hands-on experience troubleshooting and managing macOS and Windows 10/11.
- Conferencing: Expert-level knowledge of Zoom (Client, Rooms, and Admin Portal) and AV-integrated meeting spaces.
- SaaS Stack: Proficiency with Microsoft 365, Google Workspace, Box, and Okta.
Professional Attributes
- Operational Discipline: A strong troubleshooting methodology with the ability to work independently as well as in team and document incidents/procedures in accordance with IT standards.
- Communication: Exceptional verbal and written communication skills with a customer-service mindset, suitable for interacting with executive leadership and VIPs.
- Reliability: Proven track record of punctuality and performance in deadline-driven environments.
Preferred Qualifications (Nice to Have)
- Experience with MDM solutions such as Intune or Kandji.
- Background working within sports organizations, live event production, or broadcast media.
- Prior experience supporting C-Level executives or high-profile large-scale events.
Logistics
- Schedule: Full-time (5 days per week).
- Work Model: 100% Onsite.
- Travel: Occasional event-related travel required.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $40