Installation Manager

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

We are seeking an experienced IT Installation Manager to oversee and manage the installation, configuration, and deployment of IT hardware and software for a federal government contract. The IT Installation Manager will be responsible for coordinating installation teams, ensuring all installations are completed according to specifications, and maintaining compliance with federal guidelines and security standards. This position will involve direct interaction with stakeholders, vendors, and internal teams to ensure seamless and successful IT deployment.

Key Responsibilities:

• Project Management & Coordination:

  • Manage the end-to-end process of IT hardware installations, including scheduling, resource allocation, and tracking progress against milestones.
  • Coordinate with government agencies, hardware/software vendors & suppliers, and internal teams to ensure timely delivery and installation of IT hardware, software, and systems.
  • Ensure project deliverables meet client requirements, specifications, and timelines, while staying within budget constraints.
  • Ability to create detailed plans.

• Technical Experience:

  • Solid understanding of computer hardware, peripherals, and network devices.
  • Familiarity with installation procedures, cabling, and troubleshooting.

• Team Leadership & Oversight:

  • Lead a team of IT installation technicians, providing guidance, training, and performance monitoring to ensure successful deployments.
  • Assign tasks, monitor work progress, and resolve any technical issues encountered during installation.
  • Ensure team members adhere to safety protocols, quality standards, and federal security requirements.

• Installation & Configuration:

  • Oversee the installation and configuration of IT infrastructure, including desktops, laptops, servers, networking equipment, and peripheral devices.
  • Ensure all systems are properly configured, connected, and optimized for use in federal environments.
  • Work with vendors to install and configure software applications, ensuring compatibility with federal systems and compliance with security standards.
  • Conduct site surveys to assess installation requirements.
  • Determine optimal hardware placement and connectivity.

• Quality Assurance & Compliance:

  • Ensure all installations comply with federal regulations, including IT security standards (e.g., FISMA, NIST), and other industry best practices and quality standards.
  • Perform quality assurance checks during and after installation to ensure functionality, performance, and user requirements are met.
• Documentation and Reporting: 
  • Create and maintain accurrate records of installed hardware, configurations, and technical specifications.
  • Prepare reports on project progress and completion.
  • Prepare status reports and documentation for project progress and completion, stakeholders, highlighting progress, issues, and solutions.
  • Update and maintain inventory records of installed hardware and software.
  • Document installation processes, configurations, and any changes to ensure proper tracking and compliance.

• Troubleshooting & Support:

  • Troubleshoot any installation issues related to hardware, software, or network connectivity, providing resolutions or escalating as needed.
  • Work with the help desk and technical support teams to ensure issues are addressed promptly and effectively.
  • Provide post-installation support and assist in the transition to operational support teams.
• Risk Management:
  • Identifying potential risks related to hardware deployment.
  • Developing contingency plans to address unforseen issues.
• Team Leadership: 
  • Supervising installation technicians and coordinating their activities.
  • Ensuring compliance with safety protocols.
• Security Awareness:
  • Understanding security coniderations during hadwared installation
  • Implementing measures to protect sensitive data and systems.
• Customer Service Orientation: 
  • Interacting with end-users during installations.
  • Adressing and concerns or issues promptly.

• Vendor & Stakeholder Management:

  • Collaborate with hardware vendors and suppliers to ensure timely delivery of hardware, adherance to specifications, as well as to address any installation-related concerns.
  • Maintain effective communication with federal agency stakeholders to ensure alignment with project goals, expectations, and requirements.
  • Assist in the negotiation and procurement of IT equipment and services as needed.

Qualifications

• A Bachelor’s Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
• 5 to 8 years’ experience in managing IT installations, deployment, or infrastructure projects.
• Certifications PMP and/or ITIL.  Must be current and have valid certification numbers.

Additional Requirements:

• In-depth knowledge of IT systems, infrastructure, and software development
• Must have experience managing teams of 25-30 people.
• Familiarity with government regulations, compliance, and security standards (e.g., , NIST)
• Strong leadership abilities to guide teams, resolve conflicts, and make strategic decisions.
• Effective communication with stakeholders, team members, and senior management.
• Budgeting and financial oversight skills to effectively manage the contract 
• Ability to allocate resources efficiently and track expenses.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: McLean, Virginia

• Remote, US within the DMV area

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Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. 

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.