What are the responsibilities and job description for the IT Process Manager - Delivery Tower position at DMI (Digital Management, LLC)?
| Job ID | 2025-28400 | Category | Intelligence | Location | US-Remote |
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
DMI, LLC is seeking a IT Process Manager - Delivery Tower to join us.
Education and Years of Experience:
Shall have at least five years of detailed five years of experience in an IT service management or process management role. within the last seven years;
Must hold an active ITIL 4 Foundation certification; higher-level ITIL 4 certifications (e.g., ITIL 4 Managing Professional modules) are a significant advantage;
Deep understanding of the ITIL 4 framework, including the Technology Business Management (TBM) Council's TBM Taxonomy, Version 4.0, the Service Value System (SVS), the four dimensions of service management, and management practices.
Proficiency in using ITSM tools (e.g., Ivanti).
Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
Excellent communication, interpersonal, and leadership skills, with the ability to manage and motivate cross-functional teams.
Min Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: None required for this position.
Location: Remote, US
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DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
- Do What's Right - We lead with honesty and integrity.
- Own the Outcome - We take responsibility and deliver.
- Deliver for Our Customers - We are relentless about delivering value.
- Think Bold, Act Smart - We innovate with purpose.
- Win Together - We collaborate and celebrate our success.
These values aren't just ideals-they show up in how we support every part of your well-being:
- Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
- Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
- Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
- Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
- Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.