Customer Service / Office Assistant

Office Assistant / Customer Service & Order Support

We are looking for a reliable and detail-oriented Office Assistant / Customer Service & Order Support team member to help with daily office operations, customer communication, order support, shipment tracking, and administrative tasks.

This position is a good fit for someone who is organized, responsible, comfortable speaking with customers by phone and email, and able to guide customers through questions or issues in a clear and professional way. Training will be provided, but the right candidate should be willing to learn, stay focused, and keep daily work clearly updated.

Responsibilities

• Answer incoming phone calls and return missed calls when needed
• Assist customers by answering questions, explaining order or shipment status, and helping guide them through issues until the next step is clear
• Reply to customer emails using company guidelines and provide clear, professional, and accurate responses
• Organize and prioritize emails by topic, urgency, or required follow-up
• Assist with order confirmation by verifying customer information, shipping details, and order notes
• Monitor tracking numbers and shipment status daily
• Contact shipping carriers regarding delays, exceptions, or delivery issues
• Record carrier responses and update internal records clearly
• Follow up with current customers regarding orders, delivery status, questions, or unresolved issues
• Prepare and organize product instructions, paperwork, and office documents
• Assist with shipping charge reviews or overcharge dispute preparation after training
• Help with basic outreach to local businesses, vendors, or potential customers when assigned
• Assist with simple social media replies or content support when assigned
• Maintain a daily work log of completed tasks, open issues, and next steps

Requirements

• Strong phone and email communication skills
• Ability to answer customer questions clearly and professionally
• Ability to help customers understand the next step when there is an order, delivery, or service issue
• Detail-oriented and organized
• Able to follow checklists and company procedures
• Comfortable using email, spreadsheets, websites, and order systems
• Able to update records clearly and accurately
• Reliable, punctual, and willing to learn
• Able to handle multiple customer and office tasks during the day
• Customer service or office experience preferred

Good Fit For This Position

This role is best for someone who:

• Is comfortable talking to customers on the phone
• Can write clear and professional emails
• Can help customers solve problems instead of only passing messages
• Can stay organized with calls, emails, orders, tracking, and follow-ups
• Can follow instructions and company procedures carefully
• Pays attention to details
• Does not need constant reminders to stay on task

Not a Good Fit

This position may not be a good fit for someone who:

• Does not like phone calls
• Avoids customer questions or difficult conversations
• Cannot write clear emails
• Has trouble following up on open issues
• Needs constant direction
• Gets overwhelmed by details or daily office tasks

Pay: $20.00 - $22.00 per hour

Work Location: In person

Salary : $20 - $22