What are the responsibilities and job description for the Collections Specialist position at DMAIC?
What’s in it for you?!
- Tremendous career advancement opportunities!
- Fitness Centers/Gym Subsidies and fitness trackers!
- Health and wellness programs!
- 401k company match!
- Employee stock purchase plan!
- Basic life insurance!
- Very generous PTO plus 14 paid holidays!
- PTO for volunteer work you are passionate about!
- Comprehensive benefits package with dental and vision!
- Pet Insurance!
- Flexible spending accounts!
- New Parents get 12 weeks of 100% PTO, for birth or adoption!
- Tuition reimbursement!
If that’s you, let’s talk!
Summary:
This role is ideal for a customer-focused professional interested in building a career in collections and financial services. As a Collections Specialist, you will manage delinquent accounts, communicate with borrowers regarding repayment options, and help resolve outstanding balances while maintaining compliance with federal regulations. The ideal candidate brings strong communication skills, professionalism, and the ability to handle challenging conversations with empathy and confidence.
What You’ll Do:
- Manage a portfolio of delinquent accounts and perform collection activities.
- Contact borrowers via phone, email, and written correspondence regarding outstanding balances.
- Negotiate payment arrangements and discuss repayment solutions.
- Document all collection activity accurately within compliance standards and federal regulations.
- Utilize skip tracing tools and techniques to locate hard-to-reach account holders.
- Respond to borrower inquiries while providing professional, customer-focused support.
- Maintain productivity and quality standards in a fast-paced collections environment.
Experience You’ll Need:
- High school diploma or equivalent required; some college coursework preferred.
- 1-3 years of collections, customer service, or financial services experience preferred.
- Strong negotiation, communication, and conflict resolution skills.
- Ability to maintain professionalism during difficult conversations.
- Basic computer proficiency and familiarity with CRM or collections systems preferred.
- Understanding of collections compliance and debt collection regulations is a plus.
Pay: $18.89 - $20.18 per hour
Expected hours: 40.0 per week
Work Location: In person
Salary : $19 - $20