What are the responsibilities and job description for the Porter/Make-Ready position at DMA Properties?
DMA Companies is a boutique real estate firm headquartered in Austin, Texas that specializes in the development, consulting, and management of top notch, mixed-income, mixed-use communities. We bring affordable and special needs housing to communities nationwide by utilizing the various private, state, and federal financing options. Our solid corporate structure enables us to provide the highest quality housing communities, while optimizing performance and achieving financial objectives. DMA is comprised of three distinct service lines (DMA Development Company, DMA Properties, and DMA Property Advisors) related to the development and management of affordable multifamily housing communities.
Why Work at DMA?
At DMA, our focus is on people. We apply this focus to every aspect of what we do, from designing to managing our communities. We have built a culture with customer service at its core. At DMA, you are family, not a number. DMA consistently shows they care about their employees through their actions by providing work/life balance, great benefits, development opportunities, mentorship/leadership opportunities, promoting from within, employee appreciation events, etc. This mentality starts at the top and richly flows down to our onsite staff. We are all here because we believe in what we do, and we truly are people focused.
About the position: the Porter/Make-Ready will provide support to two apartment communities totaling 503 units in the Austin area near Ladybird Lake and I35. This position is fulltime, hourly. Typical hours for this position are Monday - Friday; 8am - 5pm/8:30am - 5:30pm. The Porter/Make-Ready Tech will report directly to the Property Managers onsite.
Summary and Responsibilities
The Porter/Make-Ready reports directly to the Community Manager. As the Porter/Make-Ready, you are responsible for all grounds and make-readies, ensuring the community is operating at its best condition. Positively represents DMA by adhering to quality standards and a customer focused approach.
- Works with Community Manager to ensure that organizational goals are achieved while adhering to DMA community standards.
- Ensures the community grounds and/or common areas are aesthetically pleasing and free of potential safety hazards.
- Remain in constant communication with Community Manager regarding any property and/or safety issues.
- Responsible for completing make-readies/turnovers (including painting, repairs, carpentry, wall/sheetrock repair, carpet shampoo/vinyl repair, lock changes, etc.) and reporting status to Community Manager.
- Assists Maintenance Technician with work orders as needed.
- Assist at other DMA communities when needed.
- Other duties as assigned.
What you will need to be successful:
- At least 1 year of make-ready and porter experience required.
- Excellent problem-solving skills; must be able to prioritize workload.
- A desire to learn new skills by assisting the maintenance technicians with work orders.
- Must be able to operate hand and power tools and equipment.
- Must be able and willing to travel to other DMA properties within the area, if required.
- Professional skills needed for this position include adaptability, compassion, dedication, empathy, ethical, flexibility, honest, humility, initiative, integrity, maturity, patience, presentation, reliability, respect, responsibility, self-confidence, sharing, and strong verbal and nonverbal communication.
- Abilities and skills needed for this position are analyzing, collaboration, computer skills, conflict resolution, creativity, critical thinking, decision making, emotional intelligence, implements, math, meeting deadlines, multitasking, organizational skills, planning, prioritizing tasks, problem-solving, rational thought, reading, researching, scheduling, self-directing, situational awareness, strategic thinking, teamwork, working independently, and writing.
Working Environment/Physical Demands
Normal physical activity can be strenuous and may involve prolonged standing, walking, reaching, bending, crouching, stooping, and laying. The operation of hand and power tools will be required for this position and the employee must be able to lift, push/pull, or carry up to 50 pounds.
Must be able to work both indoors and outdoors and may be exposed to inclement weather. The Porter/Make-Ready may also be in situations where you are exposed to dangerous heights, dangerous chemicals, and skin irritants (i.e. cleaning solutions, solvents, insecticides). The use of goggles, gloves, safety boots, and other safety equipment may be required. While performing the demands described above, the Porter/Make-Ready will regularly be required to talk, hear, stand, and use hand and fingers to handle/feel objects, operate tools or controls, operate office equipment, and reach with hands/arms.