Senior Manager, Quality Assurance

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:

• 2025 Great Places to Work Certified
• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
• Company paid parental leave
• Generous time off package
• Multiple benefit plans, eligibility begins on day one of employment
• Culturally focused on work/life balance, mental health, and the overall wellness of our employees
  
  

This is a hybrid position with an expectation to be in our Fort Wayne, IN office a minimum of two days per week. This position does not qualify for relocation assistance. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. This position does not qualify for employment-based sponsorship.

Position Summary

The Senior Manager, Quality Assurance leads the strategic direction and execution of DMA’s QA practice. This role oversees quality assurance operations, testing methodologies, automation strategies, and team development. The Senior Manager ensures that software releases meet functional and technical requirements, supports agile delivery, and drives continuous improvement across QA processes and tools.

Essential Duties And Responsibilities

• Oversee QA operations and software delivery quality across multiple projects and teams.
• Develop and execute testing strategies, plans, estimates, and schedules for product releases.
• Track milestones; prepare regular progress reports; monitor budgets, receipts and expenditures related to projects; communicate with the executive team and other stakeholders.
• Demonstrate leadership abilities to our clients with the deployment of software upgrades, enhancements and fixes that are coordinated based on release schedules.
• Lead and mentor QA managers and engineers to achieve high performance and career growth.
• Manage talent acquisition and succession planning for the QA team.
• Champion department and corporate initiatives related to quality, automation, and process improvement.
• Collaborate with product owners, subject matter experts, and clients to define testable requirements.
• Coordinate and participate in sprint planning, release readiness, and regression testing cycles.
• Define and implement automated unit and regression test cases.
• Ensure proper documentation of QA processes, test plans, and results.
• Facilitate communication across distributed teams to optimize resource utilization.
• Provide regular quality status reports to leadership and stakeholders.
• Establish and maintain relationships with third-party software vendors.
• Divide tasks into quantifiable subtasks, and reasonably predict the effort to complete the tasks.
• Ensure compliance with security, performance, and quality standards.
• Identify, manage, and mitigate technical and operational risks.
• Management and oversight of direct reports.
• Track actual hours against estimates, anticipate, and communicate deviations from original estimates to all stakeholders.
  
  

Work with team members to ensure that software releases meet the defined security and quality assurance standards.

Education And Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 8 years experience in software QA.
• Minimum of 3 years in a QA leadership role.
• Proven success in developing and executing testing strategies and automation frameworks.
• Strong understanding of Quality Assurance, Quality Control, and SDLC.
• Technical proficiency in SQL, relational databases, distributed systems, web-based architecture, and batch processing.
• Experience with automated testing tools, CI/CD pipelines, and performance testing.
• Experience with agile methodologies, SCRUM, the SDLC, and DevOps practices.
• Proficiency in tools such as Chrome, GitLab, Atlassian Jira, and automation frameworks.
• Excellent problem-solving, organizational, and multitasking skills.
• Strong verbal and written communication abilities.
• Ability to lead under tight project timelines and shifting priorities.
• Ability to delegate effectively and motivate others.
• Flexible and able to adapt to changing priorities.
• Strong listening skills; trustworthy and dependable.
• Excellent leadership skills.
  
  

The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment.

It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at HRDepartment@dmainc.com or 800-309-2110 and choosing selection 6.