What are the responsibilities and job description for the Partner Success Manager position at DM Injury Law?
Job Title: Partner Success Manager
Location: Kansas City
About The Role
As a Partner Success Manager on the Co-Counsel Partnerships team, you will play a critical role in building and nurturing relationships with our legal co-counsel partners. You’ll serve as a strategic liaison, ensuring alignment between our organizational goals and those of our partners. Your work will directly impact the success of our collaborative legal initiatives and drive long-term value for all stakeholders. This person should be an entrepreneurial minded person with an interest in building successful revenue operations.
Key Responsibilities
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Location: Kansas City
About The Role
As a Partner Success Manager on the Co-Counsel Partnerships team, you will play a critical role in building and nurturing relationships with our legal co-counsel partners. You’ll serve as a strategic liaison, ensuring alignment between our organizational goals and those of our partners. Your work will directly impact the success of our collaborative legal initiatives and drive long-term value for all stakeholders. This person should be an entrepreneurial minded person with an interest in building successful revenue operations.
Key Responsibilities
- Serve as the primary point of contact for assigned co-counsel partners
- Own the process for referrals through our internal system and third-party applications
- Develop and execute partner success plans to ensure mutual growth and satisfaction
- Collaborate cross-functionally with internal teams to support partner needs and resolve issues
- Facilitate onboarding, training, and ongoing engagement for new and existing partners
- Identify opportunities to expand partnerships and improve operational efficiency
- Analyze partner and operational data to identify trends, risks, and opportunities
- Manage and maintain accurate partner data across internal systems and tools to ensure data integrity and accessibility
- Bachelor’s degree from an accredited college or university
- Intermediate to Advanced Excel skills
- 2 years of experience in partner management, client success, or a related field
- Strong interpersonal and communication skills, with the ability to build trust and rapport
- Proven ability to manage multiple relationships and projects simultaneously
- Analytical mindset with a focus on data-driven decision-making
- Experience working in or with legal services, law firms, or professional services
- Experience in account management or sales
- Familiarity with CRM systems and partner management tools
- Ability to thrive in a fast-paced, collaborative environment
- Competitive base salary with bonus eligibility
- Little to no travel expectation
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Professional development opportunities
- Hybrid work flexibility after proven capability
- Supportive and collaborative team culture
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