IT Help Desk Support (On-Site – Laurel Office)

Job Summary:
We are seeking a reliable and customer-focused IT Help Desk Support Specialist to join our team. The ideal candidate will provide technical assistance to end users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.

Key Responsibilities

This position is a full time and requires an in-person presence at the client facility. Duties include:

• Provide first-level technical support to employees (in-person and remote)
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, and peripherals
• Support Microsoft 365 applications (Outlook, Teams, SharePoint, etc.)
• Manage user accounts, permissions, and access control
• Document issues, resolutions, and maintain IT support logs
• Assist with onboarding and offboarding of employees (equipment setup, account creation)
• Escalate complex issues to senior IT staff when necessary

Requirements:

• 1–3 years of experience in IT Help Desk or Technical Support
• Strong knowledge of Windows OS and Microsoft 365
• Basic understanding of networking concepts (VPN, DNS, DHCP)
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently and manage multiple tasks

Preferred Qualifications:

• Experience with ticketing systems
• Familiarity with Active Directory and Azure environments
• IT certifications (e.g., CompTIA A , Network ) are a plus

Work Environment:

• On-site work required at our Laurel office (3 days per week)
• Collaborative team environment with growth opportunities

Pay: $28.00 - $32.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• IT Help Desk Support : 1 year (Required)

Ability to Commute:

• Laurel, MD 20707 (Required)

Ability to Relocate:

• Laurel, MD 20707: Relocate before starting work (Required)

Work Location: In person

Salary : $28 - $32