What are the responsibilities and job description for the Administrative Assistant II (3730) position at DM CLINICAL RESEARCH GROUP?
The Administrative Assistant II works in tandem with our clinical research staff and multiple other departments to provide excellent customer care to patients participating in our clinical research trials.
DUTIES & RESPONSIBILITIES
- Checking patients in at the front desk.
- Answer and direct phone calls.
- Organize and schedule appointments.
- Plan meetings and take detailed minutes.
- Write and distribute emails, correspondence memos, letters, faxes, and forms.
- Assist in the preparation of regularly scheduled reports.
- Develop and maintain a filing system.
- Provide administrative support to the site management and the clinical staff.
- Properly and timely escalate all administrative issues to be resolved in a professional and efficient manner
- Manage office supplies
- Sanitizing
- Assist in Opening and Closing the clinic as needed
- Clincard payments (office visits, eDiaries, safety calls)
- Scheduling transportation for patients to and from site
- Preparing the patient lobby
- Managing patient scheduling
- Any other duties/ tasks assigned by the manager
KNOWLEDGE & EXPERIENCE
Education:
- High School Diploma or equivalent required
Experience:
- Previous experience working in a medical office Credentials:
- N/A
Knowledge and Skills:
- Proficiency with computer skills required.
- Able to handle multiple tasks at a time with attention to detail.
- Must be reliable and have strong communication skills
- Able to work in a fast-paced environment with the flexibility to handle various duties and projects at one time