Regional Insurance Manager, North America

Job Description

The Regional Insurance Manager, North America is responsible for initiating, developing and/or maintaining Insurance products, identifying and pursuing new sales opportunities in line with the desired risk level and existing guidelines of the organization. All the while with a view to ensuring compliance and effective operational design to deliver improving performance for insurance from both a financial and customer satisfaction perspective. Providing subject matter expertise (SME) oversight as and when necessary, providing support & training to internal & external stakeholders.

Find out more here about how you can unleash your full potential at DLL !

Day to day

Insurance Advice, Regulatory environment, Market Intelligence

• Monitor and analyse market trends, competition and customer needs, to guide and develop local strategy.
• Investigate and benchmark insurance market (competitors, customer insurance policies, local carriers, digital offer) within the region through surveys including customers certificates, vendors quotations and GBUs members.
• Advise local business members, MT and other DLL departments on best practices for insurance activities and act as a SME for DLL concerning insurance matters, in order to share/build knowledge and expertise.
• Advise on any insurance related matters including Risk Protection Insurances.
• Advise management and promote the Global DLL Insurance vision and strategy.
• Support countries and global risk/legal function in monitoring existing insurance programs to ensure that they remain within guidelines and applicable regulations.
• Ongoing monitoring of any regulatory change that may impact DLL products and as necessary prepare plan to adapt.
  
  

Customer Satisfaction

• Build and maintain key commercial relationships across the region with key stakeholders including sales staff, local insurance teams, brokers and insurers.
• Ensure and coordinate excellent customer service (enquiries, claims, complaints) by interacting with local internal Operational, Commercial, Legal, Risk, Compliance and Finance insurance owners , brokers and insurance companies, in accordance with the applicable procedures and within the shortest possible lead time.
• Create communications and events/activities tailored to the needs of the region
  
  

Insurance Programs and Relationship Management

• Functions as relationship manager for third-party insurance intermediaries / providers.
• Review, control and enhance Insurance programs and advise possibilities for improvement.
• Identify income and cost improvement opportunities in collaboration with Business Units and countries.
• Develop product summaries and marketing flyers with Marketing department.
• Provide SME input to local Ops in completing reviews to be submitted to Regional Risk Committees and Insurance Risk Committee.
• Negotiate with brokers, insurers, GBUs and countries, to restructure or change existing programs to improve performance and/or maintain program continuity.
• Review closely and improve when needed together with the Operations team the operational handling and post sale services delivered by countries including claim management and complaints handling.
  
  

Support to local Insurance teams, Sales and Operations

• Provide SME guidance on products such as Physical damage, Gap, Extended Warranty, General Insurance, Cyber, AD&D, Third Party Liability et al either through a licensed activity or service structures, including retention.
• Ensure operational excellence across the region, including compliance with relevant local laws and regulations, effective risk management, and efficient and effective processes
• Review policy wordings together with local language lessee facing documentation and fix potential inconsistencies and/or DLL risk exposure.
• Assist local insurance teams in claims handling SME and escalation questions
• Assistance in the design of comprehensive coverage to protect DLL and customers assets/interests.
• Day to Day support of local insurance stakeholders and GBUs in order to develop penetration of insurance products and ensure efficient operational handling in close cooperation with Operations. Provide regular training to sales force, dealers and vendors, internal DLL stakeholders as an insurance expert.
• Review closely and improve when needed the operational handling and post sale services delivered by countries including claim management and complaints handling
• Review commercial and operational execution of existing programs and proactively identify improvement opportunities in order to improve service quality and speed, minimize operational & compliance risks, optimize customer satisfaction and maintain/develop DLL income.
  
  

Sales planning and Control Cycle

• Analyze portfolio and results, benchmark the local markets and create a plan to improve commercial performance (eligibility, penetration and margin).
• Build comprehensive data analytics on losses, and business exposure, and deploy recommendations over time to manage insurance cost and mitigate continuity risk
• Prepare monthly performance dashboards in collaboration with local Finance department and Global Insurance operations.
• Contribute to annual budget definition and target settings
  
  

New Business Development

• Develop local new vendor/partner/dealer business opportunities, design and roll out new insurance programs and risk solutions, liaising with relevant functional disciplines and monitoring/managing program performance.
• Identify and support the design and implementation of insurance opportunities in cooperation with GBUs, countries, Legal and Risk, in line with local legal requirements and DLL standards and regulations, in order to realize income from new insurance & risk solutions programs in a compliant, effective and efficient way.
• Analyze the leasing insurance market, individuate suitable providers and program structures to develop the best solution for the customer in alignment with Manager and the Global Insurance PO Strategy :
• Design new products that meet customer needs
• Develop a corresponding business case and present to the Global Insurance Risk Committee for approval. Present product and program design details, legal & compliance sign off, financial modelling of projected program income, envisaged processes, country operational capacity validation, assessment of any risk exposure for DLL including mitigating risk controls, evaluation of counterparty risks, a commercial review of the program and recommendations.
• Negotiate contract agreements with TPA, brokers, insurance companies and any other third party providers conferring with Legal dept for sign off.
• Work with our channels to market and Vendors to develop sales/marketing plans.
• Support implementation activities and assist business units and countries in implementing the new insurance programs including drafting customer facing documentation, IT and Operational implementation, sales channel training for internal members and Vendor partners’ sales staff.
• Lead RFPs to periodically benchmark DLL conditions
  

Corporate Insurance and Contracting Support

• Provide ad-hoc SME support to DLL MT in these areas:
• Corporate property and casualty insurance administered by DLL Finance Dept.
• Ad-hoc transactional support for insurance clauses and questions from:
• -Leases/loans and vendor agreements and related certificate of insurance questions
• Corporate contracting and suppliers
  

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
  
  

Click this link for an overview of all the benefits in your region.

“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect”

Qualifications

Essentials:

• Educational Background: Degree in Business Administration/Economics or other related qualification.
• Insurance Producer License (may be possible to obtain post-hire for right candidate)
• Ideally also holding recognized Professional Insurance Qualification(s) (may be possible to obtain post-hire for right candidate)
• Excellent command of Excel
• Project management skills
• Advanced negotiation skills
• Strong problem solving, analytical and communication skills
• Willingness to work in a team, results orientation and aptitude for problem solving.
• Strong internal and external stakeholder management and ability to interact proficiently with all levels of the key functional stakeholder.
• Proactive with an ability to work independently within an international team and management structure.
• Excellent data collection and analytical skills review with a strong commitment to detail and accuracy.
• Organizational and planning skills.
  
  

Experience

• 10 years of commercial insurance experience within broking and/or underwriting (Physical Damage, Property, Motor and PPI/Life).
• Strong entrepreneurial mindset with proven commercial success with 5 years within a Leasing, broking or underwriting environment.
• Knowledge of insurance regulations
• Working knowledge of leasing financial products: finance lease, operational lease and loan with collateral.
• Track record of consistent delivery against stated objectives in the market
• Expertise in Agriculture, Green assets and e-Mobility desired
• Insurance Operational handling experience (quotation, submission, complex claim handling)
• Placement, procurement and successful Underwriting experience on electronic and green assets, agriculture, material handling and construction equipment
• General knowledge and understanding of Reinsurance.
• Regular exposure and experience of presenting to or influencing senior external and internal stakeholder groups (incl. C-suite / Board levels)
  
  

Skills

• Strong sales and business development skills enabling the role-holder to consistently identify win-win areas that align the interests of multiple stakeholders and influence positive action in support of DLL Global Insurance objectives
• Natural curiosity and drive to maintain deep understanding of developments in market e.g. regulation, business trends, technological advances
• Strong analytical, strategic thinking and decision making skills.
• Excellent communication, influencing and interpersonal skills, with the ability to build strong relationships with GBUs, local insurance teams, clients, brokers, carriers and other relevant members of the DLL’s ecosystem.
• Strong business acumen, with the ability to develop and execute successful strategies.
• Ability to effectively work in and develop within multi-cultural teams
• Thought leadership/public advocacy skills.
  
  

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our Four Wellbeing Categories Are As Follows

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities
  
  

These are the things that matter to our members and the wellbeing of our members matters to DLL.

Settling in

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world

Good to know

Desired Primary Work Location: Wayne, PA

Other Acceptable Work Locations: Des Moines, IA

Applicable Pay Range

$153,649.00 - $230,473.00

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: Saturday, May 2, 2026 (application deadline may close sooner if a high number of applications are received)
• The selection process may involve an assessment
• DLL's referral program applies
• Applications via email will not be reviewed. Please apply online via our career website
• For more information, you can contact our Senior Talent Acquisition Partner Macie Blazek at  macie.blazek @dllgroup.com
  
  

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

About Us

DLL, a great place to build your career

DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world’s largest financial companies. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture — shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us — is at the heart of everything we do.

We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.

You’ll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.

Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions.

Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we’ll “Partner for a better world” to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL.

Join us in Partnering for a better world!