What are the responsibilities and job description for the Jr. IT Analyst position at DLC Management Corp?
Elmsford, NY
Who We Are:
We are a growing best in class team of real estate entrepreneurs who are committed to making retail places better for all our stakeholders. We do this by practicing #SUCCESS—working together to create a personally rewarding, productive, respectful, profitable, and enjoyable place to work.
DLC Management Corp. is a certified Great Place to Work. This designation, which we earned 5 years in a row, was granted based on employee feedback and places us in an elite tier above the average workplace. At DLC, Human Capital is our focus, and our teammates are the single most important asset to the Company since we know it is the people who make the difference.
The Role:
Our team is on the hunt for an entry-level, Jr. IT Analyst to join our HQ office in Elmsford, NY. We are looking for an effective communicator with strong customer-service skills to successfully engage with all levels of the organization in all departments.
What You’ll Do:
- Equipment Management
— Track & manage inventory (Incl. monitoring equipment aging)
— Maintain conference room tech
— New-hire setups (configuration & installation)
— Clean, optimize, and assess returned equipment to be reused
- IT Room Management
— Keep IT room organized
— Manage IT supplies inventory
- General Helpdesk
— User training and User issue troubleshooting (in-person & remote support)
— Contribute to the DLC Tech Forum with How-To videos and posts
— Maintain software licenses
— Track issues using the ticketing system
— Manage iPad/tablet accounts
- Other Duties
— Keep up-to-date with current technologies
— Keep records of all processes and tasks preformed through ticketing system
— Assist our Sr. IT Analyst with Network & Security Management, Systems maintenance, New technology research, and Monitoring.
Our Ideal Candidate:
- 0-2 years of IT Helpdesk experience
- Has CompTIA A of similar certification
- CompTIA Network , CompTIA Security , Cisco CCNA are a plus
- Knowledge of HTML, JavaScript, SQL and/or Python are a plus
- Experience with on-premises Microsoft Active Directory
- Experience with Microsoft 365 & 365 Admin Centers. Advanced understanding of Microsoft Teams is a plus.
- Experience with SaaS products
- Ability to work with a diverse group of people and personalities
- Eager to learn, teach and exceed expectations
- Strong desire to maintain and build professional relationships
- Open to traveling to our regional offices/assets, as needed