Order Entry Specialist

The Order Entry Specialist is an integral member of the Customer Service team. This position is responsible for providing accurate and timely support throughout the customer order process, including order entry, replacement parts quoting, returns processing, order tracking, and issue resolution. This position works closely with customers and internal teams to ensure orders, replacement parts, and returns are handled efficiently and accurately from initial request through completion. This is an entry level position with room to grow.

DL Manufacturing is the industry leader in inventing, designing and building unique, patented loading dock products for Fortune 500 companies that upgrade safety and productivity. We use gifted people from Engineering, Production, Sales, Customer Service, every department in the organization, to help lead the way in meeting these goals. If you are looking for more than just a job, if you are looking to be part of a talented and committed team and to make a difference at work, this is the place to be.

DL Manufacturing offers health insurance with an 80% employer contribution as well as an employer contribution to employees' Health Savings Account (HSA) if enrolled in an eligible plan and have an HSA. The company also offers dental & vision insurance and a 401k with a company match. The company provides Group Term Life Insurance, Supplemental Short Disability and Long Term Disability for its full time employees.

Key Responsibilities

• Answer incoming phone lines and respond promptly to customer requests.
• Research replacement parts, identify appropriate components, and coordinate with internal teams to confirm availability and compatibility.
• Maintain a strong working knowledge of parts, products, and inventory.
• Prepare quotes for replacement parts based on customer requests, product information, pricing, availability, and applicable discounts.
• Convert approved replacement-part quotes into sales orders and ensure accurate processing through fulfillment.
• Investigate and resolve order discrepancies, incorrect shipments, damaged products, shortages, and other customer concerns.
• Process customer returns, including reviewing return requests, obtaining required information, issuing return authorizations, and coordinating the return process.

· Follow up on outstanding quotes, orders, returns, credits, and other unresolved customer issues.

· Provide professional and responsive customer service by phone, email, and other communication channels.

· Perform additional administrative and customer-support duties as assigned.

Qualifications

• Previous parts, order-entry, sales, or related experience preferred.
• Strong communication and telephone skills.
• High school diploma or equivalent required; additional education is a plus.
• Excellent attention to detail and organizational abilities.

· Ability to manage multiple orders, quotes, returns, and customer requests in a fast-paced environment.

· Ability to work effectively both independently and as part of a team.

· Comfortable working with Microsoft Office and order-management, ERP, CRM, or inventory systems.

EOE

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $19 - $20