Front Desk Associate

POSITION SUMMARY:

Building relationships with all individuals who walk through the YMCA doors, providing assistance and information when requested or needed. Complete essential functions providing a quality experience for all focused on YMCA core values: caring, honesty, respect and responsibility.

ESSENTIAL FUNCTIONS:

1. Greet members and individuals as they enter the building.

2. Ensure all members are scanning cards, program members are signing in and all other

individuals are accounted for.

3. Possess the computer aptitude to operate YMCA software programs, Word and Excel.

4. Complete required member and program member registration forms.

5. Accurately count cash drawer at the start of each shift, maintain and balance throughout shift.

6. Understand and be able to communicate YMCA policies and guidelines.

7. Knowledge of all programs and events provided by the YMCA.

8. Sell YMCA memberships, understand all payment options emphasizing electronic monthly payment plans.

9. Learn and become proficient in Daxko Operatoins software

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes the initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

1. High school graduate or equivalent.

2. Previous experience working in sales or a customer services situation

3. Experience preferred in one or more of the following areas: computer knowledge, art, human resources

4. At least 18 years of age (The age minimum may be higher depending on state law and YMCA policies.)

5. CPR, First Aid, AED certifications, and Child Abuse Prevention training within 30 days of hire date.

6. Previous experience with diverse populations preferred.

RELATIONSHIP SKILLS

1. Make members feel comfortable and at ease.

2. Be open, friendly, and approachable to members and members of the staff team.

3. Initiate interaction with and between members.

4. Ask if you can help others.

5. Make an effort to get to know members and staff personally.

6. Ask members about their goals, expectations, progress, and satisfaction.

7. Introduce members to other members and staff.

8. Invite and encourage members to participate in other programs.

9. Thank members and other staff; appreciate others in the Y family.

10. Create relationship opportunities, e.g. social groups.

EFFECT ON END RESULT

• Membership growth
• Program participation growth
• Increased program participants/members as YMCA volunteers
• Increased program participants/members as YMCA contributors
• High member satisfaction
• Retention of YMCA members

PHYSICAL DEMANDS

Position Type: Part-Time (Front Desk)
Hours: Approximately 10–15 hours per week (with potential for additional coverage and cross-departmental hours)

Schedule & Hours

• Work schedules are mutually agreed upon by the YMCA supervisor and the employee.
• Standard part-time positions are capped at a maximum of 29.5 hours per week (excluding seasonal staff).

Physical & Technical Requirements

• Ability to lift and move office supplies or inventory weighing up to 40 lbs.
• Capacity to perform continuous computer-based tasks for up to three consecutive hours.