What are the responsibilities and job description for the CSR - Customer Relations Specialist position at Dixie Reproductions Inc?
With over 54 years in business, Dixie Reproductions Inc. is a renowned provider of printing equipment, serving clients globally. We pride ourselves on our commitment to excellence and customer satisfaction.
Job Description:
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for maintaining communication with our existing clients, updating information, and providing exceptional customer service. Proficiency in computer applications such as Excel and Access is desired, but training will be provided. Excellent verbal communication skills and a clear, friendly demeanor are essential.
Responsibilities:
- Contacting existing clients to update information and address any inquiries or concerns
- Answering incoming calls and assisting customers with their queries
- Utilizing Excel and Access databases to manage client information
- Collaborating with the team to ensure customer satisfaction and retention
Additional Compensation:
- Bonuses
Communication Methods Used:
- Phone
Work Environment:
- Office
Schedule:
- Monday to Friday
- No weekends
Working Days:
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
Typical Start Time:
- 8:30 AM
Typical End Time:
- 1:00 PM
Qualifications:
- Strong communication skills and ability to interact effectively with clients
- Proficiency in computer applications, with experience in Excel and Access preferred
- High school diploma or equivalent qualification
- Ability to work independently and collaboratively in a team environment
This Job Is:
- Open to applicants who do not have a high school diploma/GED
- A good fit for applicants with gaps in their resume or limited experience
- Suitable for individuals just entering or returning to the workforce
- Knowledge of the printing industry is a plus but not necessary.
At Dixie Reproductions Inc., we value diversity and encourage applicants of all ages and backgrounds to apply.
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Work Location: In person
Salary : $16 - $20