What are the responsibilities and job description for the Customer Service Technician position at Dixie Digital Imaging, Inc.?
Dixie Digital Imaging, Inc. is seeking a motivated Customer Service Technician to join our team. This is an exciting opportunity for someone who enjoys solving problems, working directly with customers, and learning new technologies. If you have a strong work ethic, a passion for technology, and a desire to grow professionally, we want to hear from you.
About Us
Founded in Fort Smith in 2003, Dixie Digital Imaging is one of the nation's top-ranked Xerox Channel Partners. We proudly partner with industry-leading brands including Xerox, Brother, Epson, Katun, HP, and more. As one of the fastest-growing companies in our industry, we provide cutting-edge document and print solutions to businesses throughout the region.
What You'll Do
As a Customer Service Technician, you will:
- Visit customer locations to troubleshoot and resolve technical issues
- Diagnose and repair hardware and office equipment
- Assist customers with network and connectivity concerns
- Deliver, install, and configure new equipment
- Maintain accurate customer records and documentation
- Communicate technical information in a clear and professional manner
- Provide outstanding customer service and support
- Stay current on product and industry updates
What We're Looking For
Requirements
- Prior customer service experience
- Strong technical aptitude and troubleshooting skills
- Ability to repair and service hardware
- Creative problem-solving abilities
- Professional appearance and demeanor
- Valid driver's license with a clean driving record
- Ability to lift 50 pounds
- Self-motivated and eager to learn
Preferred Qualifications
- College degree preferred
- Experience with networking, printers, copiers, or IT support is a plus
Successful Candidates Are
- Personable and professional
- Excellent listeners and communicators
- Confident and dependable
- Highly motivated with a strong work ethic
- Competitive and goal-oriented
- Driven to exceed expectations
Who This Position Is Not For
This role may not be the right fit for individuals who are:
- Looking for "just a job"
- Seeking an easy or low-effort position
- Passive or unmotivated
- Satisfied with doing only the bare minimum
Compensation & Benefits
- Starting at $20.00 per hour (based on experience)
- Company vehicle provided
- Company cell phone provided
- Paid industry training (when applicable)
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Simple IRA with 3% company match
- Monday through Friday schedule
Location
Fort Smith, AR 72908
Applicants should be able to reliably commute to Fort Smith or plan to relocate prior to starting employment.
Ready to Join Our Team?
If you're a self-starter who enjoys technology, customer interaction, and continuous learning, Dixie Digital Imaging offers an outstanding opportunity to build a rewarding career with a growing and respected company.
Apply today and become part of a team committed to excellence, innovation, and customer success
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have any experience in a technology related field?
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $20