Technical Service Manager

Job Summary
This role will Lead technical support for customers, bridging R&D and sales by troubleshooting issues, ensuring product application success (e.g., thermosets, composites, coatings, additives, monomers, curatives, anhydrides, etc.), training teams, driving new product development, managing technical projects, ensuring regulatory compliance. 

Duties and Responsibilities: 

• Customer Support: Act as primary technical contact, providing expertise, troubleshooting issues, conducting on-site evaluations, and resolving complex problems for key accounts.
• Technical Leadership: Guide technical strategy, support product launches, manage lab activities, interpret results, and provide technical training to staff and clients.
• Sales & Business Development: Collaborate with sales to identify growth opportunities, support business development, provide technical input for proposals, and help acquire new customers.
• Product & Innovation: Interface with R&D to provide customer feedback, define new product needs, support product qualification, and contribute to innovation.

Education and Experience:

• Bachelor’s degree in chemistry or chemical engineering required, advanced degree in related field is a plus
• 10 years of work experience in chemical manufacturing organizations
• Direct customer support and engagement
• Significant application knowledge of thermosets, composites, coatings, curatives, and specialty anhydrides.
• Experience in analysis and reporting

Required Skills / Abilities:

• Strong MS Office and presentation skills
• Ability to work independently, self-starter, self-organizer
• Demonstrated creative problem-solving skills
• Strong interpersonal skills, communication skills, and employee relations skills
• Proven ability to strive for continuous improvement.
• Capable of working with cross-functional teams

Competencies:

• Safety Awareness: Suggests improvements to safety policies and procedures, coach's others on unsafe behaviors, positive role model for safe behaviors, participates in safety initiatives, and follows all safety rules and procedures.
• Technical Knowledge: Deep understanding of chemistry and the ability to translate complex technical information into customer-focused solutions.
• Communication and Presentation: Excellent verbal and written communication skills, with the ability to present technical information effectively to both technical and non-technical stakeholders.
• Collaboration: Ability to work closely with R&D, production, commercial and marketing teams to ensure alignment of customer needs and product development.
• Adaptability: Capable of working in a fast-paced, dynamic environment with shifting priorities.
• Problem Solving: Analytical thinking and problem-solving skills to address customer challenges and provide effective solutions.

Physical Requirements and Environment:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Travel may be required to meet with customers, provide technical presentations, and attend industry conferences.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job may require the following: walking primarily on a level surface periodically throughout the day; and reaching above shoulder heights and below the waist as required to work on equipment or store materials throughout the workday. Proper lifting techniques are required. Position may require exposure to the manufacturing areas where certain areas require the use of personal protective equipment such as fire-retardant clothing, respirator, safety glasses with side shields, hard hats, steel-toed boots, and mandatory hearing protection.

Primary environment: ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment, approximately 50% of the time. The other 50% will require exposure to the manufacturing areas where certain areas require the use of personal protective equipment such as fire-retardant clothing, hard hats, steel-toed boots, safety glasses with side shields, and mandatory hearing protection.

Employee Responsibilities to EHS&Q:
Employees are expected to comply with all Environmental, Health, Safety, and Quality (EHS&Q) programs, policies, and procedures to ensure both individual and site-wide compliance with applicable regulatory requirements. This includes, but it is not limited to, consistently following site-specific safe work practices and safe operating procedures.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Dixie Chemical is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

We are committed to working with and providing reasonable accommodation for individuals with disabilities.  If you need reasonable accommodation for any portion of the employment process, please send an email to hr@dixiechemicalgroup.com or call 281-291-8989.