What are the responsibilities and job description for the Virtual Front Desk Assistant Manager / Practice Relations Manager position at DIVIT Medical Billing and coding service LLC?
ABOUT US
Divit Medical Billing Company and its VA division, Vave Virtual, provide medical billing and HIPAA-compliant virtual assistants (VAs) to US medical practices. We're hiring a Manager for Albuquerque office.
WHAT YOU'LL DO
• Answer inbound inquiries from physician practices about VA and billing services, qualify their needs, run discovery calls and demos, and follow up until they sign.
• Onboard new clients: lead kick-off calls, collect practice and billing information, assign staff, build client-specific SOPs, and oversee the first 30 days.
• Train and certify VAs on US medical front desk and office administration, and maintain SOPs, call scripts, and training materials.
• Monitor VA calls and performance, hold one-on-ones, run team meetings, and give weekly feedback to leadership.
• Serve as the main point of contact for client practices, handling billing inquiries, claim status, and denial follow-ups with the billing team.
• Ensure HIPAA compliance across all client and VA work.
REQUIRED QUALIFICATIONS
• 3 years of front desk, office management, or practice operations experience in a US medical office.
• 1 year supervising or training staff (remote team experience preferred).
• Strong working knowledge of scheduling, patient intake, insurance verification, and EHR/PM systems.
• Solid understanding of HIPAA and patient privacy requirements.
• Excellent verbal and written communication skills, with a professional, client-facing manner.
• Comfortable with video meetings, phone systems, and cloud-based tools.
PREFERRED
• Medical billing, client-facing sales, or offshore team management experience.