What are the responsibilities and job description for the Staff Technical Program Manager position at Divisions Maintenance Group?
Title: Staff Technical Program Manager
Reports To: Director of Technology Operations
Department: Product & Engineering
Location: Cincinnati, OH
Position Status: Salary Exempt
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
What You'll Do:
- Partner with Product and Engineering leadership to shape roadmaps and sequencing across initiatives
- Define, structure, and drive large, multi-team, multi-phase programs from concept through sustained execution
- Translate company-level goals into executable program plans
- Identify and resolve systemic risks and cross-functional misalignment
- Improve operating mechanisms, planning cadences, and delivery frameworks across P&E
- Establish scalable program management with the best practices and tooling standards
- Drive clarity around ownership, accountability, and decision-making structures
- Lead complex cross-org initiatives where no clear single owner exists
- Deeply understand technical architecture, dependencies, and trade-offs
- Proactively identify program risks and drive mitigation strategies
- Make data-informed prioritization and course-correction decisions
- Ensure delivery quality, predictability, and operational readiness
- Other duties as assigned by management.
What You Need:
- Bachelor’s degree required; MBA preferred
- 8 years of Technical Program Management or related experience in a software engineering environment
- Experience leading large, technically complex, cross-functional programs
- Strong technical depth in software architecture, distributed systems, or platform environments
- Demonstrated ability to influence across multiple teams and levels of leadership
- Experience operating in ambiguity and defining both the “what” and “how”
- Experience shaping organizational operating models or planning frameworks
- Track record of improving delivery predictability across multiple teams
- Experience mentoring or building TPM capabilities
- Experience leading company-level or portfolio-level initiatives
- Experience driving incident management, reliability, or operational excellence improvements
- Ability to manage the stress of a fast-paced environment.
- Ability to meet the in-person requirements of the team and/or business needs.
What You'll Get:
At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Some of our many benefits include:
- Health, dental and vision coverage on day 1.
- Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
- Paid Primary and Secondary Caregiver leave.
- Employee Assistance Program to assist with everyday challenges.
- Paid time off to volunteer.
Divisions Maintenance Group is an equal opportunity employer.