Junior Customer Experience Lead

If You:

• Are an exceptional worker who wants to excel in retail, fashion, design, and hospitality
• See little to no upward mobility in your current career
• Are tired of pouring yourself into something that seems superficial
• Want to be a significant contributor to products and services that you can believe in

Then You:

• You have found the place – where quality and value are balanced in a system that has no glass ceiling and allows all who contribute to build a life for themselves.

Relocation compensation is available for the right candidate. Compensation is above industry standards.

Who We Are:

Division Road is a luxury heritage menswear online and physical retail business that presents traditional and forward North American, Western European, and Japanese apparel and footwear manufacturers to stylish clients from around the globe, with a customer service standard that is equal to the quality of goods we carry. Division Road fashioned a physical environment and round-table organization for those passionate about design and retail to excel professionally and personally. We situated the headquarters in an idyllic location, building our business to synchronize with constant natural changes and to meet challenges with action derived from composure, consideration, and creativity in a thriving, hard-working office culture.

The Role:

The Junior Customer Experience Lead role is an opportunity for a conscientious individual with a passion for well-made, rare products and drive to be a significant contributor to a landmark niche retail business. Division Road has an old-world standard of retailing, defined by building relationships with clientele through delivering comprehensive product knowledge and personalizing services in physical and virtual venues.

The Customer Experience Lead will execute duties across many areas to facilitate the successful operation of both the brick-and-mortar environment and the business's e-commerce mechanisms. This position requires a dynamic person with strong organizational skills and the ability to prioritize. In one day, you must be able to process orders and fulfill shipments, receive and prep inventory, serve clients, merchandise, clean and maintain the showroom and workshop, and execute all duties to an exceptionally high standard.

We are looking for an efficient and focused professional with a background in retail sales and operations. This is an exciting opportunity to grow professionally and contribute to building a successful retail business with a strong brand identity in a niche marketplace.

Requirements:

• Minimum 3 years of Retail, E-Commerce, or Hospitality experience within a luxury environment
• Undergraduate degree from an accredited college or university
• Working knowledge of e-commerce systems, all Microsoft Office programs, Adobe Creative Suites, and advanced computer skills
• Proficiency with Shopify is a plus
• Working knowledge in copywriting, photography, and/or video for creating original product and editorial content considered an asset

Duties:

• Deliver product knowledge and serve customers to Division Road standards
• Process in-store and online transactions
• Client Relations through phone, email, and social media
• Physical and E-Commerce retail management for net orders (from purchase to delivery to experience) to ensure customer satisfaction
• Order fulfillment and shipping
• Receiving inventory, measuring garments, product uploading
• Inventory management
• Maintaining showroom and appointment experience
• Maintaining headquarters showroom, workshop, studio
• Other duties as assigned

Attributes:

• Resourceful and self-driven with a strong work ethic
• Professional presentation and demeanor
• Ability to effectively build relationships with vendors, customers, team, and leadership
• Strong organizational and problem-solving abilities
• Clear and effective written and verbal communication skills
• Ability to work in a fast-paced environment
• Desire to be a part of a dynamic, growing company
• Ability to remain teachable and flexible

Capabilities:

• Work 5 days per week, to include one weekend day
• Ability to lift heavy objects (50 lbs. )
• Conduct maintenance and cleaning of retail and stock areas

To Be Considered:

• Apply with a cover letter, resume, and, if applicable, a linked portfolio of your work

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Education:

• Associate (Required)

Experience:

• Retail: 3 years (Required)

Ability to Relocate:

• Charlottesville, VA: Relocate with an employer provided relocation package (Required)

Work Location: In person

Salary : $50,000 - $70,000