What are the responsibilities and job description for the Admissions Advisor position at Divine Mercy University?
Description
Divine Mercy University is currently seeking an energetic Admissions Recruiter based at our Sterling VA Campus (Remote applicants may be considered). Admissions Advisors serve as the first point of contact for our prospective onsite and online students to assist them in making fully informed decisions on how to achieve their educational goals. Admissions Advisors also introduce new students to the online learning environment and continue to advise students throughout their degree program to ensure their long-term success. Successful candidates will possess consultative relationship-building skills, a passion for helping prospective students achieve their goals, a desire to be part of a meaningful mission, and fit the values of Divine Mercy University.
Some of your main responsibilities include:
• Guides prospective students through the University's admissions processes including answering questions relating to program requirements, transfer credits, payment options, etc.
• Ensures students have a solid understanding of the time commitment, technology and skills required to be a successful online learner.
• Introduces new students to the online learning environment.
• Serves as the primary point of contact for student questions and concerns regarding degree requirements, programs, policies and procedures.
• Communicates with new and prospective students by extensive phone contact.
• Maintains positive relationships with students to help support program persistence and generate referral activity.
• Keeps track of, enters information into computer software and ensures accurate student information while observing confidentiality of information.
• As a member of a high-performing team, meets performance goals and inspires others to perform.
• Understands and maintains current knowledge of University's policies and processes, and adheres to accrediting body and Department of Education guidelines.
• Understands and keeps up-to-date on the University's degree programs and admissions requirements.
Requirements
In order to be successful, you'll need to have:
• A bachelor's degree.
• 3 years of prior work experience in higher education, preferably with graduate programs in an online environment, is very helpful.
• Proficient in the Internet, Microsoft Outlook, Word and Excel. CRM (Salesforce) experience preferred.
• Self-motivated, with strong desire to reach out to prospective and new students as well as others to establish rapport and build relationships.
• Passion and determination to educate and deliver exceptional service.
• Exceptional written and verbal communication skills and confident phone presence.
• Ability to multitask, quickly navigate multiple electronic systems and learn new processes.
• Critical thinking, problem solving and good judgment.
• Outstanding attention to detail and follow through.
• Able to work harmoniously in a team environment.
About the Employer
A rapidly expanding academic institution on the cutting edge of online educational delivery, Divine Mercy University (DMU) is a Catholic graduate school of psychology and counseling, founded in 1999 as the Institute for the Psychological Sciences. The University is dedicated to the scientific study of psychology and related fields with a Catholic understanding of the person, marriage, and the family. Over the years DMU has become a leader in preparing Catholic and Christian mental health professionals. The University offers a Doctoral (Psy.D.) degree in Clinical Psychology, an online Doctoral Degree in Counselor Education and Supervision (Ph.D.), an online Master of Science (M.S.) degree in Psychology, and an online Master of Science (M.S.) in Counseling. Additionally, it offers online certificate programs, including a Spiritual Director’s Certificate.
Based on the Catholic identity and mission of Divine Mercy University, we only employ persons who demonstrate openness and respect for the Roman Catholic Church and its institutions and who have a sincere interest in advancing DMU’s mission within the Church.
More information can be found at www.divinemercy.edu
NONDISCRIMINATION STATEMENT: Committed to the teaching of Vatican Council II that every type of discrimination, whether social or cultural, whether based on sex, race, color, social condition, language or religion, is to be overcome and eradicated as contrary to God's intent (Gaudium et Spes, 29), DMU encourages applications from people of all ages, races, ethnicities, nationalities, women, men, veterans and those with disabilities.