What are the responsibilities and job description for the Residential Program Coordinator (Unit Coordinator) - Developmental Disabilities Group Home position at Divine Help Services, Inc.?
Job Summary
The Unit Coordinator is responsible for the oversight of daily residential operations within a Divine Help Services, Inc. DDA-licensed group home. This position ensures high-quality person-centered care, regulatory compliance with Maryland DDA and COMAR regulations, staff supervision, and the overall health, safety, and well-being of individuals served.
The Unit Coordinator serves as the on-site leader and primary liaison between staff, residents, families, healthcare providers, and agency leadership.
Responsibilities and Duties
1. Staff Supervision & Leadership
- Supervise, train, and evaluate Direct Support Professionals (DSPs).
- Develop and manage staff schedules to ensure adequate coverage and required staff-to-resident ratios.
- Provide onboarding, coaching, and ongoing in-service training.
- Conduct regular team meetings and performance evaluations.
- Promote a culture of professionalism, accountability, and person-centered care.
2. Individualized Service Plan (ISP) Oversight
- Ensure full implementation of each resident’s Individualized Service Plan (ISP).
- Monitor progress toward goals and verify accurate documentation.
- Participate in ISP meetings and coordinate plan updates.
- Ensure Behavior Support Plans (BSPs) are implemented consistently and effectively.
- Monitor documentation to ensure alignment with service delivery requirements.
3. Health & Medical Coordination
- Coordinate medical, dental, psychiatric, and therapeutic appointments.
- Ensure physician orders are properly implemented and documented.
- Oversee Medication Administration Records (MARs) for accuracy and compliance.
- Conduct routine medication audits and ensure proper medication storage.
- Monitor health status and report changes to appropriate parties.
4. Regulatory Compliance & Documentation
- Ensure compliance with Maryland DDA and COMAR regulations.
- Review daily progress notes, communication logs, and shift documentation.
- Complete and review incident reports in a timely manner.
- Maintain organized and audit-ready resident files.
- Prepare for and participate in state inspections, licensing visits, and audits.
- Conduct monthly and quarterly internal audits as outlined in agency policy.
5. Health, Safety & Environmental Oversight
- Maintain a clean, safe, and hazard-free living environment.
- Conduct fire drills and document safety procedures.
- Ensure infection control protocols are followed.
- Monitor emergency preparedness procedures and supplies.
- Report and address environmental or safety risks promptly.
6. Family & Stakeholder Communication
- Serve as liaison between families, guardians, healthcare providers, and agency leadership.
- Provide updates regarding resident health, progress, and concerns.
- Address grievances or concerns professionally and promptly.
- Promote collaborative relationships with all stakeholders.
7. Behavioral Support Oversight
- Ensure consistent implementation of Behavior Support Plans.
- Monitor behavioral trends and incident patterns.
- Provide staff guidance on de-escalation and positive behavioral strategies.
- Coordinate with behavior specialists as needed.
Qualifications and Skills
- Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, Nursing, Healthcare Administration, or related field (preferred).
- Minimum of 2–3 years experience in DDA residential services.
- Supervisory experience preferred.
- CPR/First Aid certification required.
- Medication Technician certification.
- Valid driver’s license and acceptable driving record.
- Successful background clearance.
- Working knowledge of Maryland DDA and COMAR regulations.
- Working knowledge of iCare Manager System
Company Benefits and Perks
- Company culture and company activities
- Career growth opportunities
- Office amenities