Salon-Spa Guest Services Supervisor

SALON-SPA GUEST SERVICES SUPERVISOR
GUEST SERVICES SUPERVISOR WITH A STARTING WAGE OF $47,840 up to $55,120 per year commensurate with experience: this position requires a minimum of two years retail management experience combined with EXCELLENT computer and MULTI-TASKING skills. Experience servicing a high-end clientele as well as a Cosmetology License or background are added assets to this opportunity.

Divine Designs Salon & Spa is fortunate to serve over eight hundred guests per week and we need a Salon & Spa Guest Services Supervisor to join our team! In addition to scheduling and supervising our guest service staff members, promoting retail products to clients and ensuring a clean, neat and organized retail display area your duties would include, but not be limited to: providing courteous and efficient client service from point of arrival through checkout - booking, changing or canceling salon appointments accurately -maintain established policies, procedures, standards and objectives-maintain a professional work relationship and team attitude with clients and staff -accurately schedule and confirm reservations, changes or cancellations - inform clients of salon & spa policies -accurately process all billing and posting for goods and services - accurately explain menu and packages to clients -possess knowledge at all times of salon & spa operations - clearly communicate information to clients - greet and welcome all clients and staff - maintain and close registers - respond to all client concerns in a prompt, professional, calm and courteous manner - assist in all areas of salon & spa operations - maintain a cooperative team attitude with associates -be aware of appearance, promptness, quality of work and attitudes with clients and associates - actively contribute to finding solutions for challenges - promote professional growth and development through participation in educational programs, workshops and meetings - attend meetings as required - participate in all training sessions - perform all related duties as assigned or requested by supervisors or managers.

Minimum Qualifications: Associate Degree or higher in Hospitality Management or post-high school training certification(s) in retail customer service and leadership courses – a minimum of two years retail management experience - EXCELLENT COMPUTER LITERACY with experience in Microsoft Software - Minimum 35 WPM typing ability - This is a salaried supervisory position which will require you to work flexible hours, including weekends & holidays, to accommodate our retail guests.

Benefits of employment for qualified employees include Group Health Insurance, 25% off all services as an associate, flexible hours, performance bonuses including paid vacations, and a matching funds 401(k)retirement plan.

Divine Designs Salon-Spa is an equal opportunity employer and does not discriminate against applicants for race, religion, color, sex, age, or national origin. It is our policy to select the best qualified individual without regard to race, color, gender, age, national origin or handicap (if qualified). Please do not contact us by phone. Our lines are at full capacity managing reservations and in order to ensure our client calls take priority, please use our online application form and attach your resume in either PDF or plain-text format. Divine Designs Salon & Spa is a smoke-free and drug-free workplace.

Job Type: Full-time

Pay: $47,840.00 - $55,120.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $47,840 - $55,120