What are the responsibilities and job description for the Crew Members and Shift Leaders - Wetzel Pretzel/Cold stone position at DIVINE AND YOU CORP dba Cold Stone Creamery /...?
Job Summary:
We are looking for an enthusiastic and dedicated full-time shift lead and crew members to join our tri-brand team at Cold Stone Creamery, Planet Smoothie, and Wetzel's Pretzels. This position offers a unique opportunity to work across three iconic brands, providing exceptional customer service and maintaining high-quality standards in a fast-paced, fun, and collaborative environment.
As a Shared Crew Member, you will play a vital role in delivering memorable experiences for our customers, ensuring seamless operations across all three brands, and embodying the energy and values of each.
Shifts Timings: Store hours may differ as per store requirement.
9:00AM to 4:00PM (Morning Shift)
4:00PM to 12:00AM (Evening Shift)
Key Responsibilities
- Customer Service:
- Greet customers warmly, provide personalized service, and assist them in choosing menu items.
- Prepare and serve Cold Stone’s signature ice cream creations, Planet Smoothie’s refreshing smoothies, and Wetzel’s Pretzels’ freshly baked pretzels.
- Ensure customer satisfaction by addressing concerns and resolving issues promptly.
- Operations:
- Prepare food and beverages following each brand’s specific recipes and standards.
- Operate equipment and maintain cleanliness across all workstations.
- Monitor inventory and restock supplies as needed.
- Team Collaboration:
- Work closely with teammates to ensure smooth transitions between tasks and brands.
- Support other team members during busy periods or special events.
- Health & Safety:
- Follow food safety and sanitation guidelines to maintain a clean and safe environment.
- Adhere to all safety protocols, ensuring the well-being of both customers and staff.
- Brand Representation:
- Uphold the unique values, branding, and quality standards of Cold Stone Creamery, Planet Smoothie, and Wetzel’s Pretzels.
Qualifications
- Must be 18 year or older and can work 35hr to 40hrs per week.
- Previous food service, retail, or customer service experience required.
- Ability to multitask and adapt quickly to working across multiple brands.
- Strong communication skills and a friendly, positive attitude.
- Must be dependable, punctual, and a team player.
- Flexibility to work evenings, weekends, and holidays as needed.
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid training
Work Location: In person
Salary : $15 - $18