What are the responsibilities and job description for the ServiceNow Administrator position at DivIHN Integration Inc?
Below opportunity open with our Direct Client: Government Services
Sr. ServiceNow CMDB Administrator **Local to Springfield & W2 Contract**
5 months
100% Onsite in Springfield, Illinois
**We are unable to sponsor any work visa/authorization for now**
Minimum Qualifications:
- Minimum of 6 years of experience in ServiceNow administration and configuration, with a specific focus on CMDB management.
- Certified ServiceNow Administrator or ServiceNow Implementation Specialist certifications are preferred NOT a must-have.
- Strong understanding of CMDB principles, IT infrastructure, and service modeling techniques.
- Expertise in CMDB and Asset Management Services, showcasing a deep understanding of Business Services and Configuration item relationships.
- Excellent problem-solving, analytical, and technical troubleshooting skills.
Key Responsibilities:
- Lead the administration and configuration of the ServiceNow platform, focusing on CMDB, Incident, Change, Problem, Service Catalog, and Service Level Management modules.
- Develop, configure, and manage the CMDB to ensure an accurate representation of the IT infrastructure and its relationships, supporting ITSM processes.
- Implement and maintain ServiceNow integrations with other enterprise systems and tools.
- Design and develop custom applications, forms, workflows, interfaces, and scripts to automate and improve processes within ServiceNow.
- Provide expert-level support for ServiceNow implementation projects, including configuration changes and maintenance activities.
- Collaborate with IT and business teams to translate business requirements into technical solutions within ServiceNow.
- Ensure the stability, integrity, and efficient operation of the ServiceNow platform that supports core organizational functions.
- Conduct regular system audits to ensure data integrity and compliance with industry best practices and security standards.
- Facilitate training and develop documentation to support end-users and internal teams.
- Stay current with the latest ServiceNow features and updates, evaluating and recommending enhancements to our current setup.
For any further questions/inquiries, please feel free to contact us.
Regards,
Amit
amustafi@divihn.com