What are the responsibilities and job description for the Creative Operations Specialist (Retail Media) - Hybrid position at DivIHN Integration Inc.?
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
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For further inquiries regarding the following opportunity, please contact our Talent Specialist, Amit at or Arun at
Title: Creative Operations Specialist (Retail Media) - Hybrid
Duration: 6 Months
Location: Bolingbrook, IL
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
Description:
The Creative Operations Specialist, Media Creative plays a critical role in supporting the day-to-day operational excellence of the Media Creative team. This role partners closely with the Creative Operations Manager to ensure creative projects are efficiently briefed, planned, tracked, and delivered on time across paid and retail media channels.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)
- Support end-to-end creative operations across Media Creative projects, including intake, briefing, timelines, resourcing support, and delivery tracking.
- Assist with the creative intake and briefing process by gathering required information, reviewing submissions for completeness, and flagging gaps or risks to the Creative Operations Manager.
- Build, maintain, and update detailed project timelines, status documents, and tracking reports to ensure milestones are clearly defined and met.
- Orchestrate day-to-day project activities, ensuring tasks move efficiently through each stage of the creative workflow.
Tools, Systems & Reporting
- Maintain accurate project tracking within creative operations tools (e.g., Workfront, Monday.com, Microsoft Office).
- Support the ongoing improvement of workflows, templates, and SOPs in partnership with Creative Operations leadership.
- Assist with organizing and maintaining creative documentation, process resources, and pitch or partner-facing materials.
JOB REQUIREMENTS
- Bachelor’s degree in Marketing, Design, Project Management, Business, or a related field, or equivalent experience.
- 2–4 years of experience in creative operations, project management, trafficking, or creative services.
- Experience working with creative, design, or marketing teams; agency or retail media experience is a plus.
- Familiarity with digital creative development across channels such as social, video, onsite, and offsite media preferred.
- Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
- Clear, effective written and verbal communication skills with a collaborative mindset.
- Proficiency in project management and collaboration tools (e.g., Workfront, Monday.com, Figma, Microsoft Office, PowerPoint).
- Detail-oriented, proactive problem solver who remains calm and organized in a fast-paced environment.
- Passion for creative excellence, operational rigor, and supporting high-performing creative teams.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Salary : $33 - $35