Clinic Lead (CFM)

Diversity Health is a Nashville-based management services organization (MSO) that powers community clinics across Tennessee and Kentucky, including Music City PrEP Clinic and Chosen Family Medicine. Diversity Health provides the operational, financial, and strategic infrastructure so its partner clinics can focus on patient care and delivering Great Experiences by Design—expanding access to sexual health, HIV prevention, and primary care. Through this support, Music City PrEP Clinic operates five physical clinic locations staffed by a rapidly growing team of medical and administrative professionals. Rod Bragg Diversity Health, LLC is an equal opportunity employer.

Position: Clinic Lead (CFM)

Position Summary:

 Assists the Clinic Managers with daily operations of the clinic, including efficiently running all shifts.

Essential Duties and Responsibilities

General Responsibilities

• Opens and closes clinics as scheduled, monitors clinic supply levels, and communicates supply needs to clinic management.

• Assists with running daily clinic reports, participating in clinic walk-throughs, daily patient attendance, and inputting daily medication usage when closing the clinic.

• Uses Electronic Medical Records (EMR) along with other platforms to perform their roles - Phreesia, LabCorp Link, Digital Engage, etc.

• Maintains positive, collaborative relationships with medical providers and supports Clinic Managers in enforcing compliance with clinic protocols.

• Assists with resolving missing insurance or identifying information for patient appointments including scrubbing the schedule to identify possible eligibility issues.

• Collects payments for copays, coinsurance, deductibles, and self pay patients at the time of service including setting up payment plans for patients. 

• Supports Clinic Managers in overseeing clinic flow and operations during assigned shifts, including resolving on-the-spot issues and filling in for various roles as needed, including Mobile Operations.

• Schedules patient follow up appointments and assists with patient attendance through reminder calls and messaging.

• Assists with telehealth appointments by checking in and checking out patients. 

• Keeps Clinic Managers consistently informed of clinical concerns, patient-related issues, and operational updates.

• Attends organization outreach events, training, and meetings whether required or when help is requested. 

Qualifications/Skills:

• Must be able to successfully perform the essential functions of the Clinic Navigator positions, and fully understand the duties of all other clinical staff positions

• Proficiency in software platforms and programs used by CFM including, but not limited to, the Electronic Medical Records system (Athena, etc.), Google Drive software,WhenIWork, ADP Time & Attendance, Medication Logs, Google Chat, Propio (translation), Phreesia, TalentLMS,  and iAssist 

• Satisfactory completion of initial video training, OSHA Safety and Infection Control, HIPAA, and CPR/Basic Lifesaving

• Excellent verbal and written communication

• Critical thinking

• Judgment and decision-making

• Coordination

• Management of personal resources

• Social perceptiveness

• Time management

Physical and Work Environment Requirements:

• Ability to work in an office, clinical, or hybrid work environment.

• Ability to sit, stand, walk, and use standard office equipment for extended periods.

• Must be able to lift up to 15 pounds at times.

• Occasional travel may be required for training, conferences, organizational meetings, and other business-related activities.