Patient Services Representative

POSITION SUMMARY

Responsible for performing secretarial office functions in an assigned department, including insurance verification, greeting patients, answering phones and scheduling appointments.

QUALIFICATIONS

High School Diploma/GED. Less than 1 year medical office experience in a healthcare environment.

JOB RESPONSIBILITIES

• Performs selected clerical and administrative duties and assists physicians as part of the care team.
• Assists new patients to select a personal clinician
• Scans and updates patient E-charts prior to appointment with recent test results, images and correspondences.
• Responds to patient communications and transfers calls or delivers complete messages to the appropriate individual.
• Assembles E-charts for new patients and prepares E-charts for scheduled patients, requests patient information from outside sources as needed.
• Check patients in and out, verifies insurance/benefit coverage 48 hours prior to services.
• Collects co-pays and/or payment toward account balances before services are rendered.
• Ensures that a new patient information sheet is filled out on all patients annually and that necessary information changes are made at each visit.
• Maintains the computerized appointment schedule, schedules appointments and ensures patients receive appointment reminders, hospital procedures and/or surgeries following office protocol.
• Record information on logs, ledgers and deposits accurately and neatly, and copies logs and records as needed.
• Delivers incoming mail and/or packages to the proper person upon receipt, processes outgoing mail and distributes faxes.
• Participates in educational activities and programs as needed and required.
• Active participant in Medical Home Care Team including team huddles.
• Maintains office supplies/equipment and notifies supervisor directly of any problems.
• Maintains strict confidentiality, treats staff, physicians, patients and visitors with respect.
• Distributes patient surveys.
• Takes required training courses as identified by administration or direct supervisor.
• Performs other related work tasks or projects as required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person