What are the responsibilities and job description for the Onsite AV Service Support Technician position at Diversified?
About Diversified:
Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.
What to Expect:
At Diversified, you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it.
How You'll Contribute:
The ADOPT Onsite AV Service Technician, working from an assigned client site, provides crucial support for technical system needs. The primary requirement for this role is the creation and maintenance of client relationships, leading to superior client satisfaction and growth of the ADOPT onsite support agreement. This includes meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance. The technician should be able to execute technical skills to perform routine maintenance and repair of systems and equipment.
What You'll Do:
- Function as an AV support technician within a client site.
- Collaborate successfully with Diversified team members and departments.
- Provide supporting assists for end-user meetings/conferences/events.
- Perform routine preventive maintenance of technical systems.
- Resolve system/equipment faults discovered within systems.
- Interface with others related to equipment faults and repair needs.
- Collaborate with manufacturers/vendors to facilitate equipment repair needs.
- Develop and manage an inventory tracking/recording mechanism.
- Track/update repair needs, work duties, and events within ticketing systems.
- Produce summary and detailed reports.
Work Environment:
The technician will be provided a working area within an office/business environment. However, the
role may often be called upon to support and perform work on systems located throughout the client's building(s) and campus grounds. This may include walking great distances regularly, traversing up/down stairwells, working with hand tools, and/or electric power tools, and handling equipment weighing up to 50 pounds. Temperatures may vary within the physical environments. Stresses may arise related to system/equipment failures or difficult client interactions
What You'll Bring:
Education & Certifications:
high school diploma or equivalent
postsecondary education (degree, technical school) preferred
Required Skills/Qualifications:
- 1-3 years of commercial AV support, with video conferencing, unified communications, and collaboration platforms.
- Experience providing face-to-face client technical systems support
- Superior client relationship management
- Ability to manage stress in high-stakes situations
- Forward-thinking individual, with diligence and efficiency in multi-tasking
- Excellent communications and client service skills, with consistent follow-through
- Detail-oriented and technically savvy
Desired Skills/Qualifications:
- AVIXA CTS certifications
- Biamp related certifications
- Crestron related certifications
- Networking/IT related certifications
What We Offer:
We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:
- Multiple medical plan options to fit you and your family's needs
- HSA & HRA company contributions
- Dental coverage, including orthodontic benefits, and vision plans
Company-paid benefits- Basic Life, AD&D
- Short-Term and Long-Term Disability insurance
- Employee Assistance Program (EAP)
- Generous paid time off - 3 weeks PTO plus company holidays and floating holidays
- 401k with company match
- Paid maternity leave
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
- Commuter benefits
- And much more
Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at 800.811.2771.