What are the responsibilities and job description for the Master Control Operator position at Diversified?
About Diversified
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What To Expect
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
How You’ll Contribute
Ensure secure, high-quality broadcast operations for government facilities, supporting uninterrupted delivery of live and recorded multimedia content. Responsibilities include signal management, stakeholder coordination, and workflows for acquiring, switching, monitoring, troubleshooting, archiving, and distributing content via CCTV, IP, fiber, and digital streaming systems. Operators may work under supervision or lead complex operations, mentor junior staff, and serve as technical liaisons, depending on level of experience.
What You’ll Do
Education & Certifications:
High School Diploma or Equivalent
Required Skills/Qualifications
Along with competitive compensation, you will be eligible for the following benefits:
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What To Expect
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
How You’ll Contribute
Ensure secure, high-quality broadcast operations for government facilities, supporting uninterrupted delivery of live and recorded multimedia content. Responsibilities include signal management, stakeholder coordination, and workflows for acquiring, switching, monitoring, troubleshooting, archiving, and distributing content via CCTV, IP, fiber, and digital streaming systems. Operators may work under supervision or lead complex operations, mentor junior staff, and serve as technical liaisons, depending on level of experience.
What You’ll Do
- Operate and monitor live broadcast transmission, recording, and streaming, resolving issues in real time for official meetings, briefings, and high-profile secure events.
- Perform switching, graphics overlays, signal mixing, routing, duplication, format conversions, and media transfers.
- Monitor and diagnose multiple concurrent live productions and incoming/outbound feeds, ensuring all technical elements operate seamlessly and resolve technical issues or escalate as needed.
- Encode media for secure distribution and maintain digital archives.
- Assist with post-production editing, audio mastering, color grading, advanced graphics integration, and captioning to meet broadcast standards.
- Ensure secure encoding and delivery of final files for live and on-demand distribution across multiple approved platforms
- Coordinate with stakeholders and ensure timely content delivery.
- Conduct preventive maintenance, maintain logs, and generate reports.
- Follow SOPs, security protocols, and compliance requirements.
- Operate and troubleshoot VTC systems; occasionally set up cameras/switchers for live events.
- Mentor junior staff as applicable and recommend workflow improvements.
- Monday–Friday, flexible shifts (7:00 AM–9:00 PM)
- On-call coverage for evenings, weekends, holidays.
- Fully on-site at a secure federal facility in the Washington D.C. area.
Education & Certifications:
High School Diploma or Equivalent
Required Skills/Qualifications
- Must have a minimum of active interim security clearance and ability to obtain/maintain active TS/SCI clearance.
- 2–7 years in master control, broadcast, live production, or related AV technical roles.
- Proficiency in signal flow, monitoring, switching, routing, and production tools
- Knowledge of SDI, HDMI, Dante, and IP-based standards; basic troubleshooting skills.
- Flexible schedule, including early mornings, evenings, weekends, and holidays.
- Must have a minimum of active interim security clearance and ability to obtain/maintain active TS/SCI clearance.
- 2–7 years in master control, broadcast, live production, or related AV technical roles.
- Proficiency in signal flow, monitoring, switching, routing, and production tools.
- Knowledge of SDI, HDMI, Dante, and IP-based standards; basic troubleshooting skills.
- Flexible schedule, including early mornings, evenings, weekends, and holidays.
Along with competitive compensation, you will be eligible for the following benefits:
- Multiple medical plan options to suit your family’s needs
- Dental (including orthodontic coverage) and vision plans
- Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401k with Employer Match
- Paid Time Off and Paid Holidays
- Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
- Commuter Benefits
- And much more
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
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