What are the responsibilities and job description for the AV Installation and Support Services Technician position at Diversified?
About Diversified
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What To Expect
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
How You’ll Contribute
The AV Installation and Support Services Technician is responsible for the installation, termination, testing, troubleshooting, and maintenance of low-voltage cabling systems, including voice, data, and video.
Assigned to Client and works full time from onsite location responsible for Installation and then maintaining the system after installation. Will conduct Preventive Maintenance and will assist with Service Tickets as needed. Will work with REMOTE support to troubleshoot Service Tickets as required.
This role ensures all work complies with industry standards and client requirements, with a focus on quality, safety, and efficiency. Technician will work onsite and will be responsible for preventive maintenance of the systems and will work with remote service technicians to address service tickets as needed.
Location: Huntsville, AL
What You’ll Do
This level of technician will be responsible for performing tasks on clients’ jobsites with no supervision. This position is responsible for the coordination with clients, contractors and subcontractors. This position will be the key and only field technician in many situations and will be responsible for delegating work, working with remote support, and communicating with key stakeholders on behalf of the company. Requires maintaining quality control on all field work. This position requires the highest level of technical and people skills along with great communication skills.
Decision Making Authority
This position is often alone on the job sites and requires making good judgement about decisions that need to be made. In general, the service manager, project manager and supervisor are available to answer questions, but this position is very independent and will be looked upon to make many onsite decisions on behalf of the service manager and company. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.
Physical Working Environment
The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis.
Employee will be responsible for their safety while on job sites and comply with all safety regulations in place by the client and Diversified. Use of PPE could be required on job sites. The employee can typically spend at least 60% of their time on their feet and be required to be mobile around the client site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 50 pounds in construction areas.
The individual is regularly required to use keyboards, test equipment and controls required for installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.
Travel
Travel by car and occasional airplane trips are required. Employee must possess a valid driver’s license in their state of residence. Employee must possess a valid Passport for entry onto client site. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Occasional travel by airplane for out-of-town projects is required.
Safety
Maintain and wear appropriate PPE as the job and tasks require it.
Ensure hazards are addressed and rectified in a timely manner.
What You’ll Bring
Education & Certifications:
What We Offer
Along with competitive compensation, you will be eligible for the following benefits:
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What To Expect
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
How You’ll Contribute
The AV Installation and Support Services Technician is responsible for the installation, termination, testing, troubleshooting, and maintenance of low-voltage cabling systems, including voice, data, and video.
Assigned to Client and works full time from onsite location responsible for Installation and then maintaining the system after installation. Will conduct Preventive Maintenance and will assist with Service Tickets as needed. Will work with REMOTE support to troubleshoot Service Tickets as required.
This role ensures all work complies with industry standards and client requirements, with a focus on quality, safety, and efficiency. Technician will work onsite and will be responsible for preventive maintenance of the systems and will work with remote service technicians to address service tickets as needed.
Location: Huntsville, AL
What You’ll Do
- Install, terminate, and test copper and fiber optic cabling for voice, data, and video systems.
- Interpret blueprints, floor plans, and wiring diagrams to determine cabling requirements and optimal routing.
- Perform troubleshooting and repairs on structured cabling systems and related hardware.
- Ensure all installations comply with relevant standards.
- Document all work performed, including test results and as-built drawings using BlueBeam.
- Collaborate with project managers, engineers, and other trades to ensure successful project completion.
- Maintain tools, equipment, and a safe, organized work environment.
- Provide technical support and guidance as needed.
- Participate in ongoing training to stay current with industry best practices and standards.
- Oversee all on-site activity on the active project job site and address any issues necessary to achieve quality and timeline standards
- Oversee all field operations and report progress, status and issues.
- Supervises the physical installation of a wide variety of technology into a wide variety of locations
- Maintains all quality control on jobsite, checking all work from subcontractors and union trades. Managing any discrepancies in our standards
- Able to read and understand functional design drawings and cable riser diagrams
- Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to Manager
- Able to build and wire custom panels from engineering drawings
- Advanced Fiber optic cable handling, installation termination and testing
- Responsible for tracking and maintaining toolkits, job material boxes, company vehicles and materials inventories. Keep clean, orderly and well documented
- Responsible for tracking and maintaining their personal licenses, certifications and qualifications. (Some states have specific requirements in this area)
- Maintain daily record of time worked on specific projects for timesheet entry. Maintain an activity log and a personnel log for skills to report on recommended improvements.
- Conduct routine Preventative Maintenance and logs as required.
- Work with Remote support for service tickets that require escalation.
This level of technician will be responsible for performing tasks on clients’ jobsites with no supervision. This position is responsible for the coordination with clients, contractors and subcontractors. This position will be the key and only field technician in many situations and will be responsible for delegating work, working with remote support, and communicating with key stakeholders on behalf of the company. Requires maintaining quality control on all field work. This position requires the highest level of technical and people skills along with great communication skills.
Decision Making Authority
This position is often alone on the job sites and requires making good judgement about decisions that need to be made. In general, the service manager, project manager and supervisor are available to answer questions, but this position is very independent and will be looked upon to make many onsite decisions on behalf of the service manager and company. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.
Physical Working Environment
- Work is performed in commercial, industrial, and construction environments.
- May require working in confined spaces, on ladders, lifts, or at heights.
- Must be able to lift and carry up to 50 lbs.
- Exposure to varying weather conditions and construction site hazards.
The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis.
Employee will be responsible for their safety while on job sites and comply with all safety regulations in place by the client and Diversified. Use of PPE could be required on job sites. The employee can typically spend at least 60% of their time on their feet and be required to be mobile around the client site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 50 pounds in construction areas.
The individual is regularly required to use keyboards, test equipment and controls required for installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.
Travel
Travel by car and occasional airplane trips are required. Employee must possess a valid driver’s license in their state of residence. Employee must possess a valid Passport for entry onto client site. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Occasional travel by airplane for out-of-town projects is required.
Safety
Maintain and wear appropriate PPE as the job and tasks require it.
Ensure hazards are addressed and rectified in a timely manner.
What You’ll Bring
Education & Certifications:
- High school diploma or equivalent required.
- Low Voltage Special Systems License a plus.
- OSHA 30 Certificate required
- Must have a valid US Passport.
- Must have a valid driver’s license and adhere to our insurance requirements
- Minimum 2 years of experience in low-voltage or structured cabling installation.
- Possess advanced AV installation skills
- Familiarity with a wide range of audio, video and networking equipment
- Proficient in the use of cable testers, hand tools, and power tools.
- Ability to read and interpret technical documents and blueprints.
- Must have knowledge of the following programs: Teams, Outlook, Excel, OneNote, BlueBeam/Adobe Reader
- Willingness to travel to job sites as required.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and teamwork abilities.
- Good verbal communication skills and good customer service skills
- Ability to diagnose, troubleshoot and resolve technical problems
- Able to work indoors/outdoors, standing, sitting and ladder use. Able to lift 50lbs.
- Experience with Service Now preferred.
- Experience with Software House preferred.
- AVIXA CTS Certification is preferred.
- AVIXA CTS-I Certification is highly encouraged
- Installer (Level 1 or 2), Technician, or equivalent structured cabling certification preferred.
- Additional certifications from recognized structured cabling governing bodies are a plus.
What We Offer
Along with competitive compensation, you will be eligible for the following benefits:
- Multiple medical plan options to suit your family’s needs
- Dental (including orthodontic coverage) and vision plans
- Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401k with Employer Match
- Paid Time Off and Paid Holidays
- Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
- Commuter Benefits
- And much more
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.