Municipal Software Support Specialist

For over 30 years, Diversified Technology Corp has built the specialized billing software that keeps government and municipal utility authorities running — backed by a support network that doesn’t exist anywhere else in our industry. Today we support 350 clients nationwide, and every one of them knows our team by name.

We’re hiring a Municipal Software Support Specialist: the person our clients call when they need an answer, and the one who grows into a true expert on the systems thousands of residents rely on every month. If you like solving problems, owning your work, and being the person people trust, read on.

What You’ll Own

You’ll be the primary point of contact for a portfolio of municipal utility clients — guiding them day to day, leading their software implementations from kickoff to go-live, and making sure nothing slips. Specifically, you’ll:

▪ Answer and resolve client questions quickly, becoming fluent in DTC’s billing and utility-management platforms

▪ Work hands-on with real billing operations: receipts, adjustments, penalties, interest, final billing, notice processing, and miscellaneous charges

▪ Configure and customize client systems — bill prints, notices, customer letters, and license updates

▪ Produce billable service quotes and keep support tickets current

▪ Lead implementation projects end to end: scoping requirements, holding timelines, and keeping clients informed

▪ Deliver client training, remote and on-site, and write the documentation and playbooks that set clients up to succeed

▪ Install application updates and perform system configurations in client environments

▪ Partner with teammates to sharpen our support processes and knowledge base

What Success Looks Like

By the end of your first year, you’ll independently own a set of client relationships, run implementations with minimal oversight, and be one of the people teammates come to with the tough questions.

Who You Are

▪ 2 years in a technology, software, or client-facing support role (Associate’s degree or high school diploma / equivalent)

▪ A clear communicator who can explain technical concepts to non-technical people — in writing and out loud

▪ Organized and self-directed: you juggle several client projects at once without letting things slip

▪ A self-starter who works well solo and thrives on a team

▪ Comfortable in Microsoft Office 365

▪ Bonus: familiarity with software, databases, or utility/municipal billing — but we’ll teach the right person

Why DTC

▪ Competitive pay: $42,000–$45,000 per year

▪ 401(k) with company matching

▪ Health savings account and an employer health contribution

▪ Tuition reimbursement — we invest in you learning more

▪ Paid time off, plus flexible time off for family events

▪ Room to grow: engaged people here advance into senior and specialist responsibilities

▪ A close-knit team where your work is visible and genuinely matters

The Details

▪ Full-time, Monday–Friday, 8:00 a.m.–5:00 p.m. with a one-hour lunch

▪ On-site in Bloomsburg, PA 17815

▪ Occasional travel to client sites

▪ Requires a valid driver’s license and a criminal background check

▪ Ability to lift up to 40 pounds

Job Type: Full-time

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health savings account
• Paid time off
• Tuition reimbursement

Experience:

• Project management: 2 years (Preferred)

Ability to Commute:

• Bloomsburg, PA 17815 (Required)

Work Location: In person

Salary : $42,000 - $45,000