Hospital Call Center Representative

• West Hollywood, CA 90048
• Day 5x8-Hour (08:00 - 17:00)
• $24hr

Required Qualifications:

• HSD/GED
• Flu vaccination (no exceptions/no declinations)
• Experience with medical insurance, referral processes, and benefit plans (Third Party Liability (TPL) screening, Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility)
• 1 year of recent experience working in a high-volume call center environment (100 calls per day)
• 2 years of experience was a PAR/PSR OR working in a medical office/hospital setting
• Experience with CS-Link/Epic
• Ability to read, understand, and respond to detailed oral and written instructions

Job Type: Contract

Pay: $23.84 - $24.00 per hour

Application Question(s):

• What tools or systems have you used to manage inbound and outbound calls?

• What specific EPIC modules have you used (e.g., Cadence, Prelude, Resolute)? How comfortable are you with scheduling appointments in EPIC? Can you describe the steps you follow?
• Have you scheduled appointments for multiple specialties or providers? What challenges did you face and how did you handle them?
• Have you worked in a healthcare environment? If so, what department or specialty did you support?
• This position is part of a growing call center that supports multiple clinics. How do you adapt to constant change or shifting priorities?

Work Location: On the road

Salary : $24 - $24