What are the responsibilities and job description for the Technical Support Specialist position at Diversified Systems.com?
Hybrid
Description:
DSI is searching for a Technical Support Specialist who will have the responsibilities listed below.
Responsibilities:
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Description:
DSI is searching for a Technical Support Specialist who will have the responsibilities listed below.
Responsibilities:
- Software Packaging and Deployment:
- Download and prepare vendor software for packaging.
- Perform test installations of out-of-box (OOB) software.
- Determine the appropriate installation method (e.g., batch or PowerShell script).
- Develop installation scripts following established standards and best practices.
- Test and validate resulting scripts.
- Deliver completed packages to the SCCM team for Software Center testing.
- Testing Coordination and Support:
- Coordinate with technical leads, business users, and project managers during package testing.
- Collaborate closely with testers to improve the end-user experience.
- Address and resolve questions or issues that arise during the testing process.
- Technical Troubleshooting and End-User Support:
- Resolve or assist in resolving cross-application technical issues.
- Provide support for end-user software installation issues.
- Manage and update Active Directory groups related to CADD support.
- Research and recommend hardware for purchase when needed.
- Communication and Teamwork, and Process Adherence:
- Provide accurate and timely status updates.
- Demonstrate strong written and verbal communication skills.
- Work effectively in a collaborative team environment to meet shared objectives.
- Share application-specific knowledge across teams.
- Quality, Documentation, and Process Adherence:
- Complete assigned tasks within established time estimates.
- Follow organizational quality standards and procedures.
- Develop, refine, and document expert practices and standards.
- Ensure documentation is accurate, complete, and up to date.
- Identify, track, and resolve issues, risks, and action items.
- Stay informed about industry trends and emerging tools and apply them appropriately.
- Proactively anticipate and resolve issues impacting the team.
- Documentation, Editing, and Standards Development:
- Develop, maintain, and document expert practices and standards.
- Ensure all documentation is accurate, complete, and aligned with established guidelines.
- Perform technical editing of training materials.
- Adjust layout and formatting to conform to required styles.
- Revise text for clarity, accuracy, and consistency.
- 10 years of experience with creating software packages for SCCM, with a focus on Autodesk and Bentley products (both also 5 years of experience).
- Technical Experience and Documentation
- Demonstrated experience in technical development and documentation.
- General IT proficiency, including:
- 10 years of experience with Windows Desktop OS.
- 10 years of experience with Windows Server.
- 10 years of experience with Active Directory.
- 5 years of experience with PowerShell scripting.
- 10 years of experience with Microsoft Office.
- 5 years of experience with Technical writing and editing 5 years' experience, including:
- Authoring technical content.
- Editing for both clarity and formatting.
- Degree in a relevant technical or IT discipline.
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.