What are the responsibilities and job description for the Project Team Lead position at Diversified Services Network, Inc.?
Project Team Lead (Onsite – Chandler, AZ)
Diversified Services Network, Inc. (DSN)
Diversified Services Network, Inc. (DSN) is seeking a Project Team Lead to support operations in Chandler, Arizona. This role will serve as the primary point of contact for coordinating daily activities, supporting staff performance, and ensuring high-quality service delivery in a fast-paced, client-facing environment.
Key Responsibilities
- Serve as the primary point of contact for issue resolution and escalation related to Intake Specialists
- Conduct weekly check-ins with client leadership to review staff performance and address any concerns
- Provide timely resolution to operational issues; develop and implement corrective action plans as needed
- Coordinate communication, updates, and task assignments between staff and client stakeholders
- Ensure staff understands and follow all process updates and operational procedures
- Monitor daily operations and service delivery to ensure quality, accuracy, and timeliness
- Assess staffing levels and capacity across locations and recommend adjustments as needed
- Support a collaborative, team-oriented environment while maintaining high performance standards
Qualifications
- Local to or able to work onsite in Chandler, AZ
- Experience in team leadership, operations, or project coordination
- Strong communication and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience working in human services, public sector, or customer-facing environments preferred