Case File Processor

Diversified Services Network, Inc. (DSN) is seeking a full-time Case File Processor to join our team in Springfield, IL! We offer full benefits, PTO, 401k, and more!

This position prepares foster care applications for a title IV-E eligibility determination by collecting the required documentation to satisfy the eligibility requirements. This is accomplished by utilizing multiple systems including but not limited to: Department of Children and Family Services’ Child Welfare systems (CYCIS & SACWIS), Department of Human Services/Healthcare and Family Services’ systems (PACIS, IES, KIDS), Social Security Administration system (SOLQ), and Department of Labor systems (DOL/AWVS). In addition, Case Managers and Supervisors are contacted to resolve discrepancies or request additional information.

This position requires the ability to multi-task and to adapt to changes daily. Candidates for this position must be very detail-oriented and possess the ability to process, discern, and retain information across multiple sources. Reading comprehension is a must. The ability to assess a process or situation and recommend an enhancement or change is a plus.

Preparing Case Files for Submission to the DCFS Eligibility Determination Unit Job Duties:

1. Check out cases ready for determination (court documentation present in the file).
2. Review and interpret all gathered information.
3. Follow up with the Case Manager and Supervisor if there are any discrepancies or further information is required.
4. Routinely follow up on any outstanding requests for information or documentation.
5. Complete all fields of information on the Cover Sheet for each case.
6. Document any additional information relevant to the determination of eligibility.
7. Ensure all documents are in the case file and are in the correct order.
8. Submit the file to the supervisor for a quality control check.
9. Correct any issues found during the quality control check, if applicable.
10. Assist with all filing duties.
11. Other duties as assigned.

The expectation for a fully trained Case File Processor is to complete an average of at least 7 cases a day and with a less than 5% error rate.

Required Skills

• Excellent verbal and written communication skills.
• Attention to detail.
• Organizational skills.
• Ability to take direction and follow instructions.
• Critical thinking skills.

BENEFITS:

• 401(k)

• Dental insurance

• Vision Insurance

• Disability insurance

• Employee assistance program

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Paid Holidays