What are the responsibilities and job description for the (1109423) Digital Learning & Development Consultant position at Diversified Services Network, Inc.?
Digital Learning & Development Consultant
Hybrid | Chicago, IL or Peoria, IL
Diversified Services Network, Inc. (DSN) is seeking a full-time Digital Learning & Development Consultant to join our team in their choice of Chicago, IL or Peoria, IL. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!
Position Overview
This Digital Learning & Development Consultant will support strategic digital learning initiatives that enable adoption of digital solutions across dealer and customer audiences. The consultant will leverage AI-enabled tools, agents, and emerging technologies to enhance learning analysis, accelerate content development, improve learning maintenance processes, and support scalable, role-based learning solutions.
Key Responsibilities
- Conduct thorough learning needs analyses to identify performance gaps and translate findings into role-specific learning objectives that support business outcomes
- Support the design and development of comprehensive curricula targeting specific roles and responsibilities
- Coordinate input from cross-functional stakeholders to ensure training aligns with organizational priorities
- Proactively identify and engage Subject Matter Experts, and advocate for access to end users and frontline employees to gather actionable feedback that informs learning design and continuous improvement
- Build partnerships across departments to secure SME participation and facilitate direct learner input throughout the project lifecycle
- Work with external vendors and internal teams to develop and implement high-quality training programs
- Apply adult learning theories and various instructional methods to enhance learner engagement
- Align learning initiatives with business objectives and measure their impact on performance, converting organizational strategies into practical and scalable training solutions
- Plan and execute change management strategies for smooth adoption of new learning initiatives
- Communicate effectively and coordinate projects to ensure timely delivery
- Conduct quarterly evaluations to keep learning aligned with changing technologies, tools, and goals, eliminating overlapping training content and aligning materials to performance goals
- Set and manage expectations regarding project scope, funding, and timelines, ensuring development timelines, modalities, and deliverables align with user needs and objectives
- Collaborate on design approaches that support scalability, maintenance, and adoption
- Evaluate and continuously improve learning effectiveness, adoption, and business impact, leveraging feedback and performance data to refine learning experiences
- Recommend and test new methods to sustain long-term learning effectiveness
Required Skills & Experience
- Bachelor's degree in Learning and Development, Instructional Design, Organizational Development, Business Administration or Management, or a related field (with demonstrated experience in learning or enablement) and 5-7 years of experience in learning and development, preferably supporting digital initiatives
- Proven ability to assess learning needs, develop role-based curricula, and deliver scalable, business-aligned learning solutions
- Experience with content optimization and agile or iterative development cycles
- Experience working in cross-functional, matrixed environments with Subject Matter Experts, product teams, and enterprise partners
- Skilled in learning management systems and other learning tools
- Visual storytelling ability, with an understanding of layout, color theory, and visual hierarchy to support engaging training assets
- Strong critical thinking and problem-solving skills to connect learning needs with business priorities
- Experience using generative AI tools and AI-enabled workflows to support learning analysis, content development, personalization, and quality review
Technical Proficiencies
- Content Authoring & AI-Enabled Development Tools: Articulate Rise 360, Storyline 360, Clipchamp, and other digital content development platforms
- Learning Management Systems: Workday Learning or similar, for course management, tracking, and reporting
- Content Management & Collaboration: SharePoint and Microsoft Teams for document collaboration and version control
- Data & Analytics Tools: Excel, LMS reporting dashboards, and basic Power BI/Tableau reporting to track engagement and training effectiveness
- Project Management Platforms: Azure DevOps (AzDO) to manage project backlogs, sprints, tasks, and cross-functional collaboration
Soft Skills
- Adaptability: Comfortable navigating ambiguity, shifting priorities, and evolving stakeholder expectations
- Strategic Thinking: Understands how learning solutions align with enterprise goals and performance metrics
- Collaboration: Builds trust and alignment across digital product, vendor, dealer, and enterprise teams
- Attention to Detail: Catches inconsistencies in content, design, or messaging that could confuse learners
- Communication: Communicates clearly and confidently, both visually and verbally, to diverse audiences
- Continuous Learning: Stays current with digital tools, learning trends, and feedback loops for ongoing improvement
- 401(k)
- Dental insurance
- Vision Insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Salary expectations: 74,000-78,000 per annual