What are the responsibilities and job description for the Customer Service Specialist position at Diversified Benefit Services?
Serve as a key problem-solving resource for our clients.
If you enjoy helping others, staying organized, and serving as a reliable primary point of contact with a calm, solution-oriented approach – this role may be a great fit.
What you’ll do
- Play a lead role in new client onboarding
- Serve as primary point of contact for clients, insurance brokers and internal departments throughout the new client implementation process
- Provide internal sales support
- Provide quotes and complete information about DBS products/services to insurance brokers and potential clients
- Coordinate Sales team webinars, including setup, facilitation, and ensuring smooth execution via Microsoft Teams
- Liaise between clients, sales executives, insurance brokers and appropriate internal personnel/departments to resolve client servicing issues
- Partner closely with brokers, sales and internal teams to keep things moving effectively
- Maintain thorough understanding of insurance marketplace and employer pre-tax benefit plans
What we’re looking for
- Minimum of two years of experience in employee benefits or health insurance industry
- Experience working directly with external clients and/or insurance agents
- Highly professional verbal and written communication skills
- Proficient in the use of computers and software programs
- Strong problem-solving skills with the ability to understand complex issues and offer potential solutions
- Ability to work with internal staff and external clients of varying personalities and skill levels
Why you’ll love working here
- A supportive, people-first culture that emphasizes collaboration, respect and teamwork
- A stable and growing organization offering opportunities for professional development and long-term career growth
- Purpose-driven work that makes a meaningful impact by supporting clients with benefits that matter
- Opportunities to give back through community involvement and volunteer initiatives
- Supportive leadership and a team that has your back
- Comprehensive total rewards package
- Hybrid opportunity (1 day/week remote after 6 months of service)
👉 Apply now, it’s quick and mobile-friendly https://diversifiedbenefitservices.applytojob.com/apply
Salary : $23 - $25