What are the responsibilities and job description for the Care Transition Liaison position at Diversicare?
Responsible for developing key relationships within hospitals, with physicians, and other assigned Accounts, for business growth. Manage external sales and marketing functions assuring appropriate referrals and admissions while facilitating smooth patient transitions
1. Develop key relationships within assigned Key Accounts and manage external aspects of patient and resident transitions
2. Communicate with customers to determine services and care that best meet their needs, for the right care in the right place at the right time
3. Efficiently and effectively collaborate with referral sources and Center teams to assess patient needs for compatibility with Center clinical capabilities
4. Thoroughly educate customers and understand customer expectations to provide a positive experience, meet or exceed expectations, and to help reduce unnecessary rehospitalization
5. Help facilitate smooth patient and resident transitions
6. Develop and manage Account assignments in key market segments as determined with sales manager (eg physician groups, hospital(s), Assisted Living, Independent Living, Home Health, and community contacts)
7. Collaborate with referral sources and team members to facilitate open communication
8. Develop and maintain strong relationships with Decision Makers, Decision Influencers, and other Contacts as possible and appropriate
9. Other duties as assigned by Manager.
10. Ability to work with individuals at all levels both within the organization and with outside contacts.
11. Adequate computer skills for required data entry, reports and communication.
12. Have or develop an understanding of financial options for Skilled Nursing coverage in order to explain options to potential patients/ residents and family members.
13. Comply with HIPPA as this position may have access to protected health information in the resident’s clinical and financial records to conduct job duties.
Working Conditions: External with limited internal responsibilities.
Physical Effort: Work is active; reaching, handling and finger dexterity required in operating machines (i.e., computer equipment, copier, fax, telephone, etc.). Walking and standing is necessary; lifting and/or carrying articles is required; stooping at times to file or store articles. Driving is required.
Physical Environment: Center and outside community marketing.
Sensory Attention: Good communication skills required to communicate effectively with customers, exercise a high degree of tact and poise, and occasionally overcoming language barriers; talking and hearing essential in giving and receiving information regarding admitting process. Comprehensive ability required understanding and applying principles and procedures of marketing.
Mental Stress: Moderate discomfort does occur when census decreases. Must be able to work under a certain amount of stress. Family and resident concerns can cause discomfort. Must have compassion and ability to properly handle emotional situations.
1. Bachelor’s Degree Preferred
2. Sales experience of five years in the healthcare industry, preferably long term care