What are the responsibilities and job description for the Telecommunications Technician position at Diverse Systems Group LLC?
Description
Job Summary:
- Manage a Cisco Voice over Internet Protocol (VoIP) and Analog environment.
- Manage mobile telecommunications such as iPhones, iPads, (Mobile cellular wireless device(s), Mobile Wi-Fi, and hands-free communication devices such as Vocera.
- Have or acquire advanced knowledge of TCP/IP, VLANs, DNS and DHCP.
- Develop Telecommunication documentation for operational sustainment.
- Manage telecommunication projects for new telecommunication technology.
- Keep up (continuing education) or obtain required certifications per DoD 8140 for privileged level access: Security , CISCO Call Manager certificate.
- Assemble technical documents and providing detailed analysis of various business system functions using Microsoft Office Suite programs such as Word, Excel, Access, Project Management, PowerPoint and Visio.
- Monitor and assign tickets to the telecom team within ServiceNow.
- Display proficiency in ITIL Incident Management.
Requirements
Supervisory Responsibility: No
Skills & Abilities:
- Strong analytical skills.
- Must be able to work independently with minimal supervision, as well as foster a cohesive team environment.
- Good communication skills, both oral and written. As this position requires working with colleagues across the IT department, as well as clients to fully understand the client’s needs.
- Ability to interface with high-level government/military personnel and proactively translate and document high-level business needs into functional requirements.
- Demonstrated success operating in either an enterprise-level corporate or military headquarters environment.
Education/Experience:
At least 1 year of telecommunications experience.
Certification(s): N/A
Clearance:
Must have a confidential security clearance and be able to maintain.
Nice to have: N/A