What are the responsibilities and job description for the Warehouse Lead position at Diverse Logistics and Distribution LLC?
The Warehouse Lead is responsible for overseeing all inbound and outbound d warehouse activities, ensuring accurate receipt, processing, and storage of inbound freight, timely, and efficient order fulfillment while leading a team of 3–10 warehouse associates. This role plays a critical part in maintaining inventory accuracy, meeting operational KPIs, and fulfilling specific client requirements in a fast-paced distribution environment.
Key Responsibilities
Inbound Operations & Inventory Control
- Oversee all inbound freight activities, including unloading, verification, scanning, and put-away of product
- Verify inbound shipments against carrier manifests, bills of lading, and purchase orders
- Ensure accurate scanning and system entry of all inbound freight
- Direct the put-away of product into designated reserve and storage locations in accordance with warehouse standards
- Identify and resolve discrepancies, damages, or shortages in a timely manner
- Oversee the picking of outbound customer orders in accordance with pick tickets, system instructions, and client requirements
- Verify the accuracy of picked orders to ensure correct product, quantities, and condition prior to shipment
- Ensure orders are properly staged, labeled, and prepared for shipping in designated outbound lanes
- Oversee the loading and shipping of outbound orders in compliance with carrier, client, and safety standards
- Identify and resolve order discrepancies, shortages, or damages before shipment
Team Leadership & Supervision
- Lead, train, and supervise a team of 3–10 inbound associates
- Assign daily workloads and prioritize inbound tasks to meet operational deadlines
- Monitor team performance and provide coaching to ensure safety, accuracy, and productivity
- Enforce warehouse safety procedures and company policies
Carrier & Scheduling Coordination
- Schedule inbound carrier appointments and manage dock flow to maximize efficiency
- Communicate with carriers, transportation partners, and internal teams to resolve inbound issues
- Ensure timely receipt of freight to support downstream warehouse operations
- Coordinate with transportation partners and carriers to ensure on-time outbound departures
- Manage shipping schedules and dock activity to maximize throughput and efficiency
- Ensure shipping documentation is accurate and completed in a timely manner
Performance Management & KPI’s
- Track, maintain, and report inbound and outbound activity KPI’s including productivity, accuracy, turnaround times, pick accuracy, order completeness, throughput, and on-time shipment
- Ensure inbound operations meet service level agreements (SLAs) and customer expectations
- Support continuous improvement initiatives to enhance inbound efficiency and quality
- Ensure outbound operations meet service level agreements (SLAs) and customer expectations
- Support continuous improvement initiatives to optimize outbound processes and reduce errors
Client & Customer Requirements
- Execute and maintain client-specific inbound and outbound requirements and compliance standards
- Serve as a point of contact for inbound/outbound-related client issues or escalations
- Ensure inbound/outbound processes align with contractual obligations and customer service expectations
Qualifications & Requirements
- 3–5 years of experience working in a fast-paced warehouse or distribution environment
- Prior experience in an inbound, receiving, or inventory control role preferred
- Demonstrated leadership experience overseeing hourly warehouse staff
- Strong understanding of inbound logistics, carrier documentation, and warehouse systems
- Experience with RF scanning and warehouse management systems (WMS)
- Ability to manage multiple priorities in a high-volume environment
- Strong attention to detail and commitment to accuracy
- Effective communication and problem-solving skills
- Ability to work flexible hours as required by operational demands